When teams is running on both my phone and the PC app, it seems that the status is only updating based on the status of the phone, and if the app is running in the background, I am stuck as away. I have done everything I can of:
Closing the phone app
Restarting my phone
Restarting my computer
Signing out of my phone
Signing out of my computer
Uninstalling teams from my phone **
Reinstalling teams on my phone
Disable background app refresh
Enable/Disable location for Teams
Manually set Teams as available (would go to away after a few minutes)
Reset Status (doesn't do anything but default to whatever state the phone is in)
**With this, I found that I was then perpetually put as away no matter what happened on the PC. On my computer, I can set myself as available but it would immediately reject and force the away.
I don't understand when/why this randomly started occuring, but it is very debilitiating. I work remotely and cannot have my teams showing as away for the entire day as if i'm away from my computer when I'm actually not.
To add further context, it seems as if my phone is now the primary Teams.
If I accept a call on my phone, only then would it show that I am red and in a call.
However, If I am in a meeting/in a call on my PC, I would still show as away if my Teams app is in the background or closed.
Please, how do I default the Teams to recognize the status of the Teams application as the primary?
This is very frustrating to every few minutes open the teams app on my phone for the status to change.
The only workaround I suppose was that the Teams on the Web version would override the away and set me as Available.
Except no. It simply moves the primary from my phone, to the Web version. All of the issues continue, it's just controlled by the website instead of the phone.
Please assist with what I need to do to resolve this issue, no more workarounds please.