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After recent upgrade to WIndows 10, Camera app causes Blue Screen of Death

Camera, on windows 10 causes Blue Screen of Death when I launch it. This appears to have started when I installed

https://support.microsoft.com/en-us/help/4579311/windows-10-update-kb4579311 (automatic update)

System is 64 bit Lenovo laptop 32 Gb i7. Have been using it fine for several years from Win7->8->10.

Are there issues with that driver? Here is a bit from the event log:

The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000003b (0x00000000c0000005, 0xfffff80616d9bf47, 0xffffab0e20a9f530, 0x0000000000000000). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 81095b92-55b2-4c7f-9824-4b82d031a9a9.

The 'integral camera' driver shows up to date in the device manager.

But, this crash is 100% reproducible. BIOS does not offer any control over the camera.

Hi and thanks for reaching out. My name is William. I'm a Microsoft Windows Certified Professional and Systems Administrator. I'll be happy to help you out today.

Does uninstalling the update resolve the issue? If so, you can put a temp hold on that update in hopes it will be superseded by a subsequent update. To do this, refer to this guide: https://support.microsoft.com/en-us/help/318392...

That said, if you like, I can take a look at the crash dump to see if their is a specific driver that is causing the camera to crash. When your system crashes it will create a dump file(s) in C:\Windows\Minidumps. I can analyze those files for the potential cause of the system halting. Can you upload the .dmp file(s) to OneDrive, Google Drive, Dropbox or some other file sharing service and share the link here?

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Not seeing this on either of my 2 Lenovo Windows 10 laptops.
Windows 11 Pro Beta Channel

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I have two Lenovo W540 laptops experiencing the same issue.  Blue screen with the same bugcheck error message.  Also, unable to boot into the troubleshooter.

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i am also having BSOD with Windows 10 (20H2) and Camera App.

please see DUMP

https://www.asuswebstorage.com/navigate/a/#/s/3B37C9D09DCC42D9A021DE0809733A65W

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Last updated May 4, 2024 Views 1,069 Applies to: