Hi
Can anyone help me with the above error? I have one specific document that causes Word to crash. No other documents or templates cause this issue, and other people are able to open the document without any issues (and I can open it on other computers)
Event info is below. I tried to log a support request, but I was only presented with Billing, Subscription and one other (can't remember) option to choose from. It said choose 'other' but the option was not there.
Really need some help with this, thanks.
Matt
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Faulting application name: WINWORD.EXE, version: 15.0.4551.1505, time stamp: 0x525f7150
Faulting module name: wwlib.dll, version: 15.0.4551.1509, time stamp: 0x528210e3
Exception code: 0xc0000005
Fault offset: 0x01002940
Faulting process ID: 0x1654
Faulting application start time: 0x01cf21457093bd6d
Faulting application path: C:\Program Files\Microsoft Office 15\Root\Office15\WINWORD.EXE
Faulting module path: C:\Program Files\Microsoft Office 15\Root\Office15\wwlib.dll
Report ID: c45a2b74-8d38-11e3-82ac-281878cb726a
Faulting package full name:
Faulting package-relative application ID:
====================================
- | System |
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- | EventData |
WINWORD.EXE |
15.0.4551.1505 |
525f7150 |
wwlib.dll |
15.0.4551.1509 |
528210e3 |
c0000005 |
01002940 |
1654 |
01cf21457093bd6d |
C:\Program Files\Microsoft Office 15\Root\Office15\WINWORD.EXE |
C:\Program Files\Microsoft Office 15\Root\Office15\wwlib.dll |
c45a2b74-8d38-11e3-82ac-281878cb726a
|
========================================
System |
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- | EventData |
Microsoft Word |
Word cannot open the document. (Social Media Policy Draft v2.docx) |
200325 |
15.0.4551.1001 |