Hello,
I recently purchased a new XBox One S and am having problems playing the 4K UHD Blu-Ray version of The Revenant. The picture is frequently stuttering. dropping frames, etc. The picture will seem to freeze for a half-second, then skip ahead a half second or so while the audio remains constant. This starts within the first five minutes and happens throughout the film. The disc is brand new, just purchased this past weekend.
Please note that I tried playing the regular Blu-ray version that came with the purchase of the Revenant, with no problems. I also watched three other Blu-Ray movies, with no issues with stuttering or dropped frames. The only movie I'm having issues with is the 4K UHD Blu-Ray version of the Revenant. I don't own any other 4K UHD Blu-Rays to test.
Also, the version of the XBox Blu-Ray app is the most recent version - I just deleted the app and redownloaded it yesterday. My Vizio TV is showing that it is receiving a 4K HDR signal from the XBox when the Revenant is playing.
Here are some other things I have tried:
-Two different HDMI cables (including the one provided by XBox) going from the XBox to the Vizio
-A hard reset
-Disabling and reenabling many settings, including 4K and 24Hz on the XBox
-Switching the XBox resolution to output a 1080p signal instead of 4K
-Turning off the BD Live capability on the XBox
-Making the XBox go offline (and unplugging the network cable) and playing the movie
The issue still persists regardless of what I try.
If someone could please advise how to solve this problem, I would appreciate it. Thank you.
