SMS Delivery Failed

Thank you for your reply Therese.  I received this message to my Skype number which I have been able to send/receive SMSs without issue until this incident.

I tried to send directly, but when I create a new SMS via the dial pad the same issue occurs. :(

FWIW I did try sending SMS from my cell phone and that works (that is, it didn't bounce), but they are expecting a reply from the Skype number.

No worries Therese.  And yes, this is what I meant by "I can send SMS messages to other numbers just fine" in my original message. 

I appreciate the thoughts, Therese, but unfortunately, I do not understand.  How can a number not be supported by Skype?  Is that a known issue?  Is there a page/resource you could point me towards for more information?  I paid for this number as it has SMS support and can be used as a cell phone (that is VOIP of course), and all the resources I have seen say that it works just like a cell phone (from what I understand).  Even my own experience has shown the SMS to work well with numerous numbers/contacts.

It would seem that if a number is not supported there would be more information around this, but more specifically, in Skype, if an SMS delivery fails, there should be more information on why.  I know you can't really do anything about that Therese, but I just had to say it. :)

FWIW I have reported this thread to the Skype feedback tool.  Not that it does me any good with my current situation. :p  I also do appreciate the link to support/chat but I have never had any luck with those.

Is your doctor's mobile phone from one of these providers?

https://support.skype.com/en/faq/FA34828/how-do-i-send-sms-text-messages-in-skype?q=send+sms

If you’re sending a text to someone located in the USA, only the following carriers support receiving Skype SMS text messages: Alltel, AT&T, Cellular One Dobson, Cellular South, Centennial, Cincinnati Bell, Nextel, Ntelos, Sprint, T-Mobile, Unicel, U.S. Cellular®, Verizon Wireless, Virgin Mobile USA.

> Is your doctor's mobile phone from one of these providers?

So I poked a little online and from the results, I found it's a landline.   It's an 844 number, so I don't think it's a cell phone.  It's a scheduling app so probably going through a service like Twilio.

Some additional information from Skype other than "SMS delivery failed" would be incredibly useful.  Something like "This number is on the abc network and is not supported by Skype" would go a long way towards figuring out why the message failed so that I don't have to jump on here to bug you all. 😅

Hello Mike-E_wins, I am Nercindo C. an independent consultant! We'll see how I can help you.

I am very sorry for this inconvenience, it is very annoying to go through it, I leave a link attached with an article that I am sure will clarify your question.

https://support.skype.com/en/faq/FA675/i-have-a... % 20need, messages% 20to% 20my% 20Skype% 20Number.

Just scroll down to check the problem (right side) and then see its resolution (left side)

As the consultant Therese 'already mentioned above, you may also be contacting us via live chat by clicking on the link.

https://partner.support.services.microsoft.com/...

I hope this information can help you.
Let me know if this works for you.
Looking forward to your reply.

I did a search for "SMS delivery failed" but it does not seem to be on that page, Nercindo.