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Teams Whiteboard can't retrieve info

Yesterday I tested the Whiteboard function in MA Teams and also downloaded the MS Whiteboard app. At a certain moment I think the last one crashed but I didn't worry because it was only a private test. When I tried to open the standard MS Teams whiteboard I just got a grayish screen with a message that tells me that "a failure happened during the request to handle the request. Something went wrong when retrieving the content from your board"

I close MS Teams, restarted my PC but still MS teams whiteboard shows the same massage. How can I solve this?

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Reply In reply to deleted message

Hi Shirley!

Both my customer and myself has this problem.

We followed your suggestions and a few more from this guide: 

https://www.windowsdispatch.com/fix-microsoft-whiteboard-not-working/

Still the same problem. 

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Reply In reply to deleted message

Hi again.

Thanks for the new suggestions, but this is not a firewall/proxy problem. I tried from sevral networks and even from shared connection on a cell phone.

We experience the problem on both Teams client and web app. MS Whiteboard work as stand alone application.

Almost every customer we talked to experience the same problem. It would be nice if we could get a official statement from MS about this.

BR,

Oscar

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Reply In reply to deleted message
Is the a reference to this issue/bug so we can see when it has been fixed?

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I've the same problem since today............ no way out. I'm a teacher, i need. It was working till some days ago.

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I've the same problem since yesterday (2020-04-17)

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insane....😡 and we're in 2020

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... and thanks to Europe and the genes that gave birth to GDPR

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The same problem since 15 april. Have u found a way to fix it? 

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No way out 😕🤬

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I was in contact with Microsoft Support, having the exact same issue, and received this reply:

Thank you for reporting this error: This has been an issue since last week however it was already fixed last  as well last week

Title: Affected users may see errors when using the Whiteboard

 User Impact: Users may have received an error when using the Whiteboard feature in Microsoft Teams.

 Final status: After a period of monitoring service health, we've determined that rolling back the affected update and restarting the impacted VMs has resolved the issue.

 Scope of impact: Any user hosted in the impacted region may have experienced impact.

 Start time: Wednesday, April 15, 2020, at 9:06 AM UTC

 End time: Thursday, April 16, 2020, at 4:30 PM UTC

 Root cause: A recent Whiteboard update intended to optimize the landing page for the Microsoft Teams experience inadvertently resulted in impact.

 Next steps:

 - We're reviewing our validation and update deployment procedures to avoid issues like this from occurring in the future.

 This is the final update for the event.

Obviously this is not resolved as we're all also facing this issue. 

Being unhappy with this answer I replied with this thread and the support engineer called me saying they will review the configuration for our tenant, and try to push the update to our tenant as well. 

I'll update in 24 hours with the results of our tenant's config update.

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Last updated January 8, 2024 Views 12,708 Applies to: