unexpected kernal error when trying to download a program from a Crouzet Millennium 3 controller.

I have been trying to download a program from a Crouzet Millennium 3 controller and my machine is crashing and showing the unexpected kernal trap error - do you have any ideas.

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

Hi,

1. Which web browser are you using to download a program from a Crouzet Millennium 3 controller?
2. Are you able to download all the other programs?
3. Do you get any error message or machine just freezes?
4. Did you make any changes to the computer prior to the issue?

Suggestions for asking a question on help forums
http://support.microsoft.com/kb/555375

The information is not sufficient to answer your question. Reply us with more information by answering the above questions.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Also, it may help to look at the minidump files from the crashes with a debugger.

Can you zip up the minidump files in the C:\Windows\Minidump folder and make available (provide link) via a public folder on OneDrive or similar site?

Here's a couple of links on using OneDrive (SkyDrive):

http://windows.microsoft.com/en-ca/skydrive/add-photos-files-faq

http://windows.microsoft.com/en-ca/onedrive/share-file-folder

If you have problems zipping the minidump files copy the minidump files to another location such as a folder on the Desktop

Also, you do not necessarily have to zip up the minidump files, you can upload them one at a time

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hello

It is not when I am downloading the program from the web - it is actually when I am putting the program into the actual controller.

Please see the below link to the minidump files.

https://www.hightail.com/download/ZUcxTXRaQk5OMUJjR05Vag

 

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

The usb2ser64.sys may be causing the issue:

BugCheck 7F, {8, fffff80073801e70, ffffd000223eafd0, fffff800712b8375}

*** WARNING: Unable to verify timestamp for usb2ser64.sys
*** ERROR: Module load completed but symbols could not be loaded for usb2ser64.sys
Probably caused by : ucx01000.sys ( ucx01000!Urb_USBPORTStyle_ProcessURB+30f )

The usb2ser64.sys, which is dated Sep 24, 2010, may be a driver for a USB to serial adapter that may be presently attached to a USB 3.0 port.

Do you have such an adapter? 

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

I have tried to find this adaptor but I can find it - where is best to look?

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

I believe I have found the driver now within the program files but cannot find it on the adaptor list under the control panel.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

What devices do you have attached to a USB port when you get the blue screen error?

Also, if you open the Device Manager and expand Ports (COM & LPT), what is listed?

Also, what was the name of the program folder that contained the driver?

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

When I get the error the only device I have attached to the USB port is the actual Crouzet controller.

When I open the device manager and expand the ports the following is listed:

Crouzet USB to COM Driver 64 Service (COM8)

Crouzet USB to COM Driver 64 Service (COM9)

The folder I found the driver in on the machine is 

C:\Windows\System32\drivers 

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Can you double-click each of the "Crouzet USB to COM Driver 64 Service in the Device Manager" > Driver > Driver Details

What is listed under "Driver files"?

Also, can you provide the following file which should contain more information on the crash:

C:\Windows\MEMORY.DMP

The memory.dmp file will be quite large so  you could zip and compress the file with a third party application such as 7-Zip or WinRAR.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

The following files are listed under the driver files:

C:\Windows\System32\drivers\edevmon,sys

C:\Windows\System32\drivers\usb2ser64,sys

These are listed under both of the drivers.

The below link is for the MEMEORY.DMP file

https://www.dropbox.com/s/i4qmbrj8dfsl4rt/MEMORY.zip 

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

 
 

Question Info


Last updated April 19, 2023 Views 440 Applies to: