sound keeps muting
I was listening to a song on the tablet and then went back to the start page to do something else and all of a sudden I thought my song stopped playing but it hadn't. The sound muted itself.
Then I set up the tablet so I could view my facebook pictures on the tablet. As I was looking at them, I noticed it also showed some videos I uploaded to facebook so I wanted to see what they looked like on the tablet but there was no sound. I thought it was because they were from facebook but I checked the speaker and noticed the sound got muted again.
Why does this happen and is it suppose to happen?
I’d like to update you on this issue regarding random muting of Surface. After further investigation, it is recommended that you connect your Touch Cover and ensure any and all updates have been installed to Surface.
My apologies for any confusion or troubles this has caused. Please let us know if you have any further questions.
To check for updates:
- Open PC Settings, by swiping in from right edge (or, if using a mouse, point to upper-right corner of screen)
- Tap or click Settings
- Tap or click Change PC settings
- Under PC settings, tap or click Windows Update
- Tap or click Check for Updates
Regarding the issue of having the sound mute randomly, and in TH IT's case, unmute, please get in touch with the Surface Technical Support to exchange the Touch / Type Cover. We're still investigating the issue, however it appears that the cover may be the issue.
You can do the exchange yourself here: http://myservice.surface.com or by contacting our Technical support team here: http://www.microsoft.com/surface/support/contact-us/.
Yep, same here. I haven't figured out an answer so if a Microsoft support person could weigh in on this, it would be appreciated. My sounds just mutes itself and I can't figure out any pattern and can't reproduce it -- it just seems random.
I noticed it after pairing a Bluetooth BlueAnt device but it could have been happening previouusly. Did you do that?
This may sound like a silly question or two but... Are you holding the device with both hands? If so, are you accidentally depressing the volume key?
Believe me when I say this can happen. The volume rocker is located about a third of the way down from the top of the device as opposed to the top corner and can be depressed in normal use while holding the tablet.
I'm not saying this is the case as there may simply be an issue with the device. I'm just saying to be aware of this because it has happened.
Nor I... I have been keeping the Surface propped up on the kickstand and have never touched the volume rocker. It seems to be a bug...
It happened again today while I was looking at a photo in my photo album. When I swiped the photo tab down I noticed something that looked like a volume control popped up on the upper left hand corner of my screen.
It was just there for a few seconds and apparently took control of my speakers and muted the sound.
In thinking back, I realized I noticed this same volume control at other times but never thought too much about it since it pops up so quickly and disappears before you really have much time to think about it. So maybe the key is to figure out why that pops
up on the screen.
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