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NEED HELP - EXCHANGE ACTIVESYNC (EAS) will not connect to Exchange Server

We have two Surface RT machines.  Neither will connect to our 2003 Exchange Server with the Exchange ActiveSync setup (EAS) option in Mail.  We have lots of other Smartphones and tablets connected.  After many hours, Microsoft Surface Technical Support has not been able to resolve. 

Errors received:

  1. "Unable to connect. Ensure the information entered is correct"
  2. A brief error message in the upper right corner of the screen that says *** Email address is removed for privacy *** is unavailable

 

Data Entered:

Using: Mail Tile/add your mail accounts/view all in set.../Other Account/Exchange ActiveSync (EAS)/show more details setup screen:

  1. Email address: *** Email address is removed for privacy ***
  2. Server address: webmail.myOUTSIDEdomain.com
  3. Domain: myINSIDEdomain
  4. Username: johnsmith
  5. Password: mypassword

Please let me know if you see something wrong with the above data - it works for about 40 other mobile device.

Answer
Answer
Wow, there is a lot of misinformation on this board..... Surface does connect to Exchange and has since day 1. The problem is that you are using self signed certificates, and surface does not accept self signed certificates unless you install them yourself. This is done for security, it had nothing to do with joining domains or anything like that, there is no bug. Exchange mail has worked on my surface since October 26th. Make sure you install the cert under 
"Trusted Root Certification Authorities"


http://blog.brightpointuk.co.uk/adding-exchange-email-account-windows-rt

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Question Info

Last updated April 5, 2021 Views 13,410 Applies to: