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Word Exception Code 0xc0000005

Hi


Can anyone help me with the above error? I have one specific document that causes Word to crash. No other documents or templates cause this issue, and other people are able to open the document without any issues (and I can open it on other computers)


Event info is below. I tried to log a support request, but I was only presented with Billing, Subscription and one other (can't remember) option to choose from. It said choose 'other' but the option was not there.


Really need some help with this, thanks.


Matt


========================


Faulting application name: WINWORD.EXE, version: 15.0.4551.1505, time stamp: 0x525f7150


Faulting module name: wwlib.dll, version: 15.0.4551.1509, time stamp: 0x528210e3


Exception code: 0xc0000005


Fault offset: 0x01002940


Faulting process ID: 0x1654


Faulting application start time: 0x01cf21457093bd6d


Faulting application path: C:\Program Files\Microsoft Office 15\Root\Office15\WINWORD.EXE


Faulting module path: C:\Program Files\Microsoft Office 15\Root\Office15\wwlib.dll


Report ID: c45a2b74-8d38-11e3-82ac-281878cb726a


Faulting package full name:


Faulting package-relative application ID:


====================================


- System


- Provider
[ Name] Application Error
- EventID 1000
[ Qualifiers] 0
Level 2
Task 100
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2014-02-04T01:07:51.000000000Z
EventRecordID 21076
Channel Application
Computer MG-SP2-1
Security


- EventData


WINWORD.EXE
15.0.4551.1505
525f7150
wwlib.dll
15.0.4551.1509
528210e3
c0000005
01002940
1654
01cf21457093bd6d
C:\Program Files\Microsoft Office 15\Root\Office15\WINWORD.EXE
C:\Program Files\Microsoft Office 15\Root\Office15\wwlib.dll

c45a2b74-8d38-11e3-82ac-281878cb726a

========================================


System


- Provider
[ Name] Microsoft Office 15 Alerts
- EventID 300
[ Qualifiers] 0
Level 4
Task 0
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2014-02-03T04:59:42.000000000Z
EventRecordID 146
Channel OAlerts
Computer MG-SP2-1
Security


- EventData


Microsoft Word
Word cannot open the document. (Social Media Policy Draft v2.docx)
200325
15.0.4551.1001

See if http://support.microsoft.com/kb/946622 helps. Although the article concerns Office 2007, the same issues might be relevant to you. the alternative is that you have a faulty Office installation or 3rd-party add-in.

 

For a faulty Office installation, you could try repairing it (via Programs & Features > Microsoft Office > Change in the Windows Control Panel.

For a faulty 3rd-party add-in, you should be able to disable it via File|Options|Addins.

Cheers
Paul Edstein
(Fmr MS MVP - Word)

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Thanks - I'll try that link. Probably should have mentioned that I've tried disabling all add-ins and repairing the Office installation.

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uninstalled abbyy finereader and it all worked ok

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Question Info

Last updated April 15, 2024 Views 28,912 Applies to: