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This app can't run on your PC

Related to: Cannot find Office (or other applications) Installed on Windows 8 / 8.1

Ok so I have a Toshiba laptop that I got in 2011-ish.

I just got Microsoft Office 365 Home Premium 12/25/13 and installed it last week. Before now I never used it because I didn't know where to find it. Figured that out today so now it's pinned to start. Now my problem is that every time I try to open a new Word document it asks how do you want to open this file? and I look on the menu for Word but it's not there. I've tried Notepad and stuff but I need Word for school. Is there anything I'm messing up or need to do?

Plus when I click on the app pinned to the start screen it takes me to the desktop but no windows open at all.

*Do I need to upgrade to Windows 8.1?*

What are you doing when you "try to open a new Word document?

What is it that you have pinned to start?

Is it the individual Office Applications?

If so, have you tried clicking on the Word 2013 tile?

If you do not have that there, use the Search facility in Windows to search for Word and when you find it, right click on it and then on pin it to Start, or to the Task bar.

Hope this helps,
Doug Robbins - MVP Office Apps & Services (Word)
dougrobbinsmvp@gmail.com
It's time to replace ‘Diversity, Equity & Inclusion’ with ‘Excellence, Opportunity & Civility’ - V Ramaswamy

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Last updated October 5, 2021 Views 1,093 Applies to: