Cannot find Office (or other applications) Installed on Windows 8 / 8.1

Technical Level : Basic

Summary
Many people cannot find Office (or other applications) after installing it on Windows 8 / 8.1, simply because they are not familiar with the Metro UI. Here are some instructions for finding "missing" applications and for customizing the Start Screen and Desktop to make it easier to find these applications in the future.

Details
The "new & improved" Windows 8 / 8.1 "Metro" User Interface takes a little getting used to. It uses different concepts than the "traditional" desktop. This makes it unfamiliar and unfriendly to many people, especially if they have just received a brand new Windows 8 / 8.1 computer and do not have experience with touch phones or tablets.

There are several ways to find an application in Win 8, both "traditional" and new methods
  1. invoke the Windows 8 search function
  2. scroll "down/right" on the Start Screen
  3. check "All Apps" tile view
  4. check Programs and Features

#1 Windows 8 Search Function

The simplest way to find a program Tile or Shortcut is to simply use the Windows 8 Search function.  All you have to do is start typing the program name directly on the Windows 8 Start Screen. Typing on the Start Screen invokes the search function. Type the name you expect to see on the Tile or Shortcut, for example "Microsoft Word 2013".  You can also type the program name, for example "WinWord.EXE". Note: typing the program name won't work for Office 365 type installations.


#2 Scroll on the Start Screen

When you install a new program on Windows 8, the new "Tiles" are automatically placed on the extreme right end of the "Start Screen".  On a mouse driven computer you can "Scroll down" on the mouse to scroll the Start Screen from left to right.  On a Touch screen, drag your finger from right to left.

Note: in Win 8.1 this does not apply.  In Win 8.1 tiles for newly installed programs are no longer placed anywhere on the "Start Screen". Tiles for all new apps are ONLY placed on the "All Apps" view of the start screen. In the All Apps view you will have to select which new app tiles to place on the start screen.

#3 Check the "All Apps" view

The "All Apps" view lists all of the installed programs on your computer. Right click anywhere on the Start screen to display a pop up task bar at the bottom of the screen. On the far right end of this task bar is the "All Apps" icon


Like the Start Screen you will probably have to scroll to the right to see all of the tiles. The list of tiles starts with individual programs and "Metro" programs, then it is followed by programs that are grouped under titles.  Although it is not easy to see, the top of the last column in the screen capture is the "Group Name" "Administrative Tools".


If you know the group name for the program you are looking for you can also switch to an alphabetical shortcut view by using <CTL><Scroll Down>


#4 Check Programs and Features

Go into Control Panel > Programs and Features. Scroll down to find an entry to confirm that the program / suite has been installed.  By default the dialog sorts on the Name column,  If you recently (like today!) installed the application, you can also click on the "Installed On" column heading to sort by installed  date. 


Note: click twice to reverse the sort, to show the most recent dates first




Now what is next?


One thing to remember is the split between "traditional" desktop applications, like Office 2013, and the new "Metro" applications. Desktop applications can have simple tiles on the Start Screen as well as the "traditional" shortcuts on the Desktop.  "Metro" applications can have simple or advanced (live data) tiles only on the Start Screen.  You can quickly toggle between the new Windows 8 "Start Screen" and traditional "Desktop" by simply hitting the <Windows> key.


You found that your program has been installed but you don't want to <scroll><scroll><scroll>.... every time to reach the tiles, or the tiles are only on the All Apps view. There are a few things you can do


  1. Get used to using the Windows 8 search function
  2. Drag tiles to the left
  3. Pin Tiles to the Start Screen
  4. Pin Tiles to the Task Bar
  5. Create Shortcuts on the Desktop / Pin Tiles to the Desktop


#1 Use the Windows 8 Search Function

If the tile I am looking for is not on the default start screen, I have learned that it is just as fast to type the name to invoke the search function as it is to grab the mouse and scroll till I find the tile.


Drag to the Left

When the tiles are on the Start screen, you can simply click and drag them to the left to place them onto the default screen where you can see them all the time.  Personally, I have found that keeping the tiles in 1 or 2 column groups allows me a greater degree of control over where they are placed. In this example I have placed 3 "favorite" tiles in the top rows and created 2 groups of 2 columns for my various Office application version programs

This article goes into detail on how to move tiles around on the screen, how to group them and how to name the groups:Group Shortcuts on the Start Screen & Name Them


#3 Pin Tiles to the Start Screen

If the tile only exists on the "All Apps" view, you should move it to someplace easier to access. The first place to consider is the Start Screen. In the "All Apps" view right click on one or more tiles you want to move to the Start Screen.  Then pick "Pin to Start Screen" from the task bar at the bottom of the screen. The capture below shows that I actually, already have the PowerPoint 2010 tile pinned to the Start Screen (the first Icon toggles between "Pin" and "Unpin")


#4 Pin to Taskbar

For a very limited number of frequently used desktop programs (the option will not be displayed for Metro apps) you can pin them to the taskbar that is displayed on the desktop.  Since space is limited on the task bar this is not a good replacement for the start menu.


#5 Create Desktop Shortcuts

You can also create "traditional" shortcuts on the desktop to access applications and files.  In the screen capture above, select the "Open File Location" option. This will open Windows File Explorer in the location of the file with it selected. In this example, the tile is actually a traditional Start Menu shortcut, but it could also be pointing directly to the EXE file in some cases:


Right click on the shortcut or program and select "Send To", the select "Desktop (create shortcut)". This will create a shortcut for you on the desktop.


This article goes into more detail on pinning programs and files:The Complete Guide to Pinning Everything to the Windows 8 Start Screen



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Are you guys as lame as you seem?  I CAN'T FIND THE PROGRAM I BOUGHT. 

#1 Great choice for answer #1.  "Note: typing the program name won't work for Office 365 type installations."  That's what I'm looking for, as you might have guessed from the title of your answer.

#2 scrolling on the start screen doesn't help, because it is not on the start screen.

#3 "Right click anywhere on the Start screen to display a pop up task bar at the bottom of the screen."  Not on my windows 8.1 computer.  I get a little pop up:  "name groups."  Not helpful.

#4 See if it is installed by looking at Programs and features.  Yup.  "Microsoft Office 365 Home Premium - en-us" was installed today.  I can't run it, but this is supposed to make me feel good.

SO WHAT'S THE TRICK?  HOW CAN I ACTUALLY RUN THE PROGRAM I BOUGHT AND INSTALLED?  It isn't just unfamiliar and unfriendly because it is different, it SUCKS because you can't answer the question of how to run the program.

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Sorry I can't provide direct experience instructions because I am running win 8.0 not 8.1, BUT, "simply typing the program name", ie 'Word' on the start screen should trigger the Win 8/8.1 "Search" function and locate the required shortcut/tile no matter where it is hidden.

Sorry, I'll correct the note in #1, by "Program name" I meant I expected that searching for "winword.exe" wouldn't work, but searching for "Word" WILL work.

you are right, #2 is specific for Win 8.0, I"ll add a note about 8.1

#3, sorry I can't test to try and recreate that problem. 

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As computer scientists we are trained to communicate with the dumbest things in the world – computers –
so you’d think we’d be able to communicate quite well with people.
Prof. Doug Fisher

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I also can't find the product I bought.  Just spent a frustrating hour with MS call center on another issue, so not sure I have the courage to try them again.  If my Win7 computer were not dying, I'd take the new one back to the store and keep what I have.  I don't need fuzzy cuteness- I have work to do.

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Note: this is not really the place to ask for help. These comments are intended for suggestions to "fix" the article ...

So what version of Windows do you have on new machine, Win 8 or 8.1?

Returning the computer is still an option. There are still some companies selling new "business" computers with Win 7, and there are many companies that are selling refurbished / used Win 7 computers.

.
*****
.
As computer scientists we are trained to communicate with the dumbest things in the world – computers –
so you’d think we’d be able to communicate quite well with people.
Prof. Doug Fisher

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Are you guys as lame as you seem?  I CAN'T FIND THE PROGRAM I BOUGHT. 

#1 Great choice for answer #1.  "Note: typing the program name won't work for Office 365 type installations."  That's what I'm looking for, as you might have guessed from the title of your answer.

#2 scrolling on the start screen doesn't help, because it is not on the start screen.

#3 "Right click anywhere on the Start screen to display a pop up task bar at the bottom of the screen."  Not on my windows 8.1 computer.  I get a little pop up:  "name groups."  Not helpful.

#4 See if it is installed by looking at Programs and features.  Yup.  "Microsoft Office 365 Home Premium - en-us" was installed today.  I can't run it, but this is supposed to make me feel good.

SO WHAT'S THE TRICK?  HOW CAN I ACTUALLY RUN THE PROGRAM I BOUGHT AND INSTALLED?  It isn't just unfamiliar and unfriendly because it is different, it SUCKS because you can't answer the question of how to run the program.

I had the same problem and I'm very experienced with computers. It was not as simple as looking at the windows screens, my programs did not put icons on those screens till I went to look for them on the C:| drive and created shortcuts to place in folders myself so they would then show on the menu's. I don't know what causes it but that's how I fixed it. Problem is my new computer I installed software for 2 days and hope I remember all the programs or if they don't show icons and I forgot them then OH WELL!

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I had the exact same problem, but if you go back to "Program and features" and right click on your office 365 installation and then select "change." and then just select one of the 2 options, it will fix the problem itself and show the office programs again in windows search. This worked for me. Good luck!

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I don't know if I have the same problem, but here goes. I just installed the full Office 2013 on Windows 8.1. There were no Tiles installed on the Start page and when I click the Arrow to view All Apps, there are no Office apps listed.

However, while in "All Apps" view , if I change the sort option to sort by "date installed" rather than by "name" I can finally can see my Office 2013 apps. From this screen I can right click on the icon and pin it to the start page.

Also, from the main All Apps view sorted by Name, if I scroll to the right, on the second page of apps, I see the icons listed under "Microsoft Office 2013". So, the apps are there, but they aren't really sorted by name. Some apps are sorted by category after the alphabetical list. Very odd, but they do appear to be there.

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Man I just went through this exact scenario with my wife's new Yoga 2 Pro and Office 2013, which I purchased through my work.  I thought maybe I screwed up the install as it kept wanting my account info to complete the install, and it wouldn't take my wife's, my personal, nor my work account information.  I eventually got it to complete by using the CD key, but it was never clear when it actually finished.  I was able to find the programs by searching but this is not intuitive for my wife, or for anyone for that matter.  I even spoke to a friend of mine who has been using Windows 8 for a long time, and she said she could never find Office apps either, and just started them by opening a document.  Incredible.

Glad to know it isn't just me.  This was a pretty big fail on MS's part.  Launching their own software should not be something anyone has to look up on the web, or even take more than a single second to figure out.

Hopefully, this is all fixed in Windows 10 and the upgrade is free for Win8 users, or at least very very cheap.

Another major gripe I have is the gesture app switching.  Treating the desktop and all programs open on it as a single app is incredibly frustrating.  Getting used to swapping between apps by swiping from the left edge was actually kind of satisfying, only to find it doesn't work for desktop apps.

If I have a bunch of programs open in desktop mode, and then flip it into a tablet mode, there is no way to switch between open programs since I cannot press alt-tab, and swiping from left does the most frustrating thing any device can do upon user input... absolutely nothing.  MS should just make the app switcher work for all apps whether they are Metro or desktop.  There really shouldn't be any difference.  The apps should just switch between desktop and tablet modes.

I understand the multiple usage model is not an easy problem to solve and Google and Apple are way behind in merging their interfaces if they even make the attempt, but these two things should be pretty simple to fix and should have been obvious issues right from the start.

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  I installed Microsoft office 2013 suite on my computer Window 8 but I could not find program on computer noting was showing in tiles menu not even by search command.

In "All Apps" view , I changed all apps then finally can see my Office 2013 apps. From this screen I can right click on the icon and pin it to the start page.

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Fantastic!  Tried all of the above which didn't work or not available but this did.  Finding windows 8.1 most frustrating - my old dad lived by 'if it ain't broke, don't fix it'.   Shame Microsoft soft live by this too!

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Last updated January 15, 2023 Views 78,544 Applies to: