When I print a page of A5 (14.8 x 21.0cms) writing in Word 2013 (and Windows 8.1) only the left hand side of the writing appears – and that shows on the right hand side of the A5 sheet.
- I have been assured by the Epson Printer technician that as the Test Page prints correctly (right across the page) that it is NOT a driver fault, nor a printer fault;
- I have made sure that the printer settings page in Word is set correctly—that the margins are correctly set and that the format is set to ‘Portrait’;
- However, there seems to be a conflict in the ‘Custom Page Size’ tab (within the Print ‘Settings’ section), as it shows a red exclamation mark, even though the size shown/set is 14.8 x 21.0 cms (which is the correct size for an A5 page).
- Further, in the ‘Page Setup’ page, in the ‘Paper’ tab, under ‘Paper Size’, only three options are given: Letter; A4; Custom Size. In previous versions of Word, I always had the option of selecting any number of page sizes! Yet even specifying a set of page measurements (14.8 x 21.0) under the ‘Custom Size’ heading, it still only prints half a page of writing!
- In exploring further on the document to be printed, and clicking on the area alongside the document, a border suddenly appears around the document. This to me, looks suspiciously like an A4 sized page in ‘Landscape’ format—with the A5 document that I want printed fairly in the middle of this larger sheet on its side!!!!!
- Printer is the Epson Stylus Fax/Printer CX6900F
So I need advice on what adjustments/upgrades/downloads that are needed to enable me to print an A5 page correctly. I have always been able to print the same (sized) document on all previous versions of Word.
