Word crashes multiple times. Fault Module Name: MSGR3EN.DLL

saving it to your computer and then running it.

Then reinstall Office by logging into www.office.com/myaccountwith your registered email address and cick Install Office.

Thanks Doug, this is something I haven't tried yet. Worth a try. Unfortunately, the office.com website does not accept my product key and I am unable to open an Office account. I am wondering what the problem is. The product is legit and activated without a glitch.

I will get in touch with Microsoft support to solve this problem. When I will have access to a brand new installation media, I will carry out the steps you suggested. I will post here the results.

Hi Doug,

After I got hold of a new installation media, I did:

1. download and run the fix-it tool to uninstall Office;
2. reboot my computer;
3. install Office from the new media.

The first thing I noticed was that the fix-it tool did not remove all traces of the previous installation. I tried it two times: clearly my normal.dot template and other customizations were still there.

Therefore, I went on to remove Office 2013 following the manual procedure as described in the same kb article.

After the manual removal, I did:

1. install Office 2013 again;
2. run windows update and let it install all updates;
3. reboot the computer;
4. run windows update again and let it install "Service Pack 1 for Microsoft office 2013 (KB2850036) 32-bit edition";
5. reboot the computer.

Unfortunately, the problem is still there. Nothing has changed.

I wonder what's wrong: I had Office 2010 Pro installed on this very same machine (same OS: Windows 8.1) and it worked.

Any ideas?

A lot of problems with Office 2013 are caused by third party (non-Microsoft) applications.  This is my (expanding) list of things to try when Office 2013\365 won’t start or crashes:

See the Article “Why can’t I start my Office 2013 application at:

http://office.microsoft.com/en-us/support/why-cant-i-start-my-office-2013-application-HA104011864.aspx

For the error message Error: "Microsoft Office cannot verify the license for this product." See:

http://support.microsoft.com/kb/2797062/en-us

Refer to the following website for information on repairing Office 2013\365:

http://office.microsoft.com/en-us/project-help/repair-or-remove-office-2010-HA010357402.aspx

See Office 2013 install woes - http://office-watch.com/t/n.aspx?a=1834

See the KnowledgeBase article “Office 2013 applications crash on launch at the splash screen” at:

http://support.microsoft.com/kb/2813143

Or see the KnowledgeBase article Error: “Something went wrong and we can't sign you in right now” when trying to install Office 2013 at:

http://support.microsoft.com/kb/2811180/en-us/

Try to run word in safe mode by typing winword/safe.

If thatdoes not helpthen, in the search box type winword --> Word 2013 will be displayed --> right click on it --> Select Properties --> Go to the compatibility tab --> Check to see if there is a check mark next to compatibilty mode.

If it is checked then uncheck it and then uncheck the option of Run as Administrator if its checked.

Now run the word

Also see my response in

http://answers.microsoft.com/en-us/office/forum/office_2013_release-word/microsoft-word-2013-has-stopped-working/67b81016-849f-481a-bce5-bf04797ac03b

Do you have Abbyy Finereader installed on the PC? A number of people have reported that removing it overcomes problems with 2013.  See:

Office programs may crash with the FineReader add-in installed at:

http://support.microsoft.com/kb/2755838

Do you have “Fun Tools” add-in? A number of people have reported that removing it overcomes problems with 2013

Do you have Toshiba Book Reader installed on the PC?  It has been reported that uninstalling that brings Office back to working status.

Do you have the Acrobat PDFMaker add-in.  It has been reported that uninstalling that overcomes an issue with a message appearing that states "The document contains macros. Macro support for this application is disabled. Features requiring VBA are not available. Would you like to open this document as a read only?"

Also see: http://answers.microsoft.com/en-us/office/forum/office_2013_release-word/microsoft-word-has-stopped-working-when-i-close/8375b5b6-4f7e-46ed-a02b-90152ecad287#LastReplyand

http://answers.microsoft.com/en-us/office/forum/office_home-word/word-and-excel-2013-crashing-on-windows-7/5389390c-e989-4c8e-8fe0-62673f1410ce?page=4#LastReply

It appears that there may be some hardware incompatibilities as well.  If you have the NVIDIA driver NVWGF2UM.DLL, try renaming it as: NVWGF2UM.oldas was mentioned in:

http://answers.microsoft.com/en-us/office/forum/office_2013_release-word/microsoft-word-has-stopped-working-when-i-close/8375b5b6-4f7e-46ed-a02b-90152ecad287#LastReply

From the File tab, select Options and then click on Advanced and then in the Display section of the dialog, check the box for Disable hardware graphics acceleration

For the error message "There was a problem sending the command to the program", use Windows Explorer to access the C:\Program Files\Microsoft Office\Office15 folder and right click on WINWORD.EXE then on Properties, go to the Compatibility tab and uncheck all the boxes.  It has also been reported that the problem can be overcome by editing the registry at HKEY_CLASSES_ROOT\Word.Document.12\shell\Open and deleting the ddeexec key.

The ddeexec can also be deleted from

HKEY_CLASSES_ROOT\Word.DocumentMacroEnabled.12\shell\Open.

That fix is described at ...

http://www.dilloway.co.uk/there-was-a-problem-sending-the-command.html

It has been reported that uninstalling FastPictureView and FastPictureViewer Pro… overcomes the issue of the Minimize, Maximize, Close and Help buttons not being visible in Office 2013.

If you have a Canon 8350 printer, try using the Canon MF8000 UFRI LT XPS driver as detail in the post by Riad Amstha on April 14 in the thread at:

http://answers.microsoft.com/en-us/office/forum/office_365hp-word/office-2013-crashes-with-canon-8350-printer/e2bf6530-92e0-47ef-b6ec-e803a91793d0?page=3#LastReply

For the problem of nothing appearing when you start typing in a blank document in Word in Office 365 Home Premium, and you hear a bell sound with each keypress, but no characters appear, disable the SMARTInk add-in for an interactive whiteboard.

Thanks, I will try. I have already tried out some of those potential solutions and others do not apply to my case.

Already tried and it didn't work.

I wonder why there seems to be no other users complaining about the same problem. Is it due to the peculiar linguistic layout of my computer?

It is  an ASUS N76 (Intel i7) laptop with Italian keyboard layout. The laptop is running Windows 8.1 update 1 with English UK user interface (Windows Display Language).

The Office 2013 Language Preferences are set as follows:

• Default Editing Language is English UK (Keyboard Layout: Enabled - Proofing: Installed)
• Additional Editing languages are:
  • Dutch (Keyboard Layout: Not enabled - Proofing: Installed)
  • English US (Keyboard Layout: Not enabled - Proofing: Installed)
  • Italian (Keyboard Layout: Enabled - Proofing: Installed)

• Default display language: English

• Default Help language: English

• Screentip language is set to "Match Display Language".

Perhaps, for some reason Office 2013 does not like this linguistic arrangement even though Office 2010 could manage it without problems.