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Hi I installed word 2013. If I open and create a new document no issues but when I download a document eg, an application form lol, I get the error message that the file name is not compatible with the file extension docx. What is the point of having the latest software if it cant open the documents? How do I fix this? I have tried every option I can think of to open this. I have been told the issue may be when the original owner creates the document but that doesn't help the issue. Also when I had the same file emailed to me instead of downloaded it opened fine. This is frustrating and off putting. Microsoft just wanted £65 to "fix" the fault.....