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Word 2013 problem on Windows 7 - screen breaks up

Hi all,

This is the first time I post here so hope this question hasn't already been asked. I did go through the previous posts on Word '13 but didn't find anything covering my issue.

Here is the thing. I started using Word 2013 a few days ago on my Windows 7, and there was immediately weird stuff happening. Take a look.
 

Below the text, the page just started showing up weird writings in funny locations. I tried Ctrl-Z but the broken screen just stayed there.

Take a look at another example. This happened after I started the same document from scratch. Does anyone know how to fix this? I have updated Office to be up-to-date.

Your screen captures are way to small to make out what it is that you are talking about. 

 

Either get hold of Snagit and make a capture of just the part that exhibits the problem or increase the zoom ratio of the doucment so that the text can be read in a capture or put a copy of the document in a public folder on your Windows Live Skydrive and post a link to it back here.

Hope this helps,
Doug Robbins - MVP Office Apps & Services (Word)
dougrobbinsmvp@gmail.com
It's time to replace ‘Diversity, Equity & Inclusion’ with ‘Excellence, Opportunity & Civility’ - V Ramaswamy

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Hi Doug,

Thanks for replying! I posted the images here:



Hope you can help with this one :-)

Best,
Joe

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What happens if you disable hardware acceleration? If you don't know how to do that, there's an extremely simple step-by-step video at http://youtu.be/8U-um6nfcKU

. Searching for this, however, suggests that the steps are not possible on some systems (according to one post, "There is no way to disable hardware acceleration with ATI or Nvidia drivers installed. You would have to remove the software and run a generic Windows driver to disable the acceleration problem.").

 

Microsoft MVP (Word) since 1999
Fairhope, Alabama USA
http://ssbarnhill.com
http://wordfaqs.ssbarnhill.com
Screen shots captured with TechSmith's Snagit

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I think that it is certainly some problem with the display driver as in the second image particularly, the contents of the Style Gallery, which is empty, appear to be superimposed over the top of the document.

 

Also, refer to the following website for information on repairing Office 2013\365:

http://office.microsoft.com/en-us/project-help/repair-or-remove-office-2010-HA010357402.aspx

Hope this helps,
Doug Robbins - MVP Office Apps & Services (Word)
dougrobbinsmvp@gmail.com
It's time to replace ‘Diversity, Equity & Inclusion’ with ‘Excellence, Opportunity & Civility’ - V Ramaswamy

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Last updated October 5, 2021 Views 549 Applies to: