Unable to open some PDF files sent to me as an attachment

I receive an email from an associate with 4 attachments(being PDF files)

3 files appear as an orange icon saying "view online at the bottom of the icon" and can be opened

the 4th appears as a grey icon saying "download"and when I try to download it I get a message saying  my computer cant open ot

I am using Office 2013

any suggestions

thanks

If you save the attachments to your HD, are you then able to open them?
Microsoft MVP (Word) since 1999
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no Suzanne

unfortunately that didn't help

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Last updated October 5, 2021 Views 83 Applies to: