TOC crashes on update unless Word runs in Safe mode

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Actually I am finding that WORD 2013 cannot do a simple TOC update in normal mode - it crashes on every attempt. I can only manage a TOC, list of figures, or tables if I start WORD in Safe mode.

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The fact that Safe mode works suggests that some add-in is causing the problem. As Charles wrote, start troubleshooting add-ins. See also http://support.microsoft.com/kb/921541/en-us.
Stefan Blom
MS 365 Word MVP since 2005
Volunteer Moderator
MS 365, Win 11 Pro
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https://mvp.microsoft.com/
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Please specify Word version & OS in your question

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Actually I am finding that WORD 2013 cannot do a simple TOC update in normal mode - it crashes on every attempt. I can only manage a TOC, list of figures, or tables if I start WORD in Safe mode.

Specifically, you cannot do a simple TOC update except in Safe mode on your machine as configured.

Word 2013 in normal mode handles TOC functions well, including updating.

Safe mode is intended as a diagnostic, not as a way to use Word. Check Add-Ins. If that is not the problem, try repairing Word, but first check on Add-Ins.

Add-Ins in Microsoft Word

If a particular Add-In is causing this problem, it would be useful if you could report that here.

Volunteering to "pay forward" the help I've received in the Microsoft user community.


Charles Kenyon
Sun Prairie, Wisconsin
wordfaq[at]addbalance[dot]com

Legal site: https://addbalance.com

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Last updated October 5, 2021 Views 49 Applies to: