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Office 2013 - Right clicking on Word file to create PDF not saving actual page size from Word...HELP!

We have a process of quickly creating PDFs along with combining several Word files to PDF by utilizing the "right click" on a Word file(s) to save as a PDF.  Many times, our page size in Word is 5.5 X 8.5 and it does not save actual page size once PDF is created by using the "right click" and defaults to 8 1/2 X 11.  Is there a way to fix this or edit a setting?  It works fine from within Word if you "Save as" or "Export" but we need the right click to save as actual page size.  Please help. It worked fine in all previous versions of Word/Office.  Thanks!

Do you have Adobe Acrobat or some other PDF converter installed? In that case, check its settings.

As far as I know, Word itself doesn't support a right-click option to create PDFs. 

Stefan Blom
Microsoft 365 Word MVP since 2005
Volunteer Moderator (Office)
MS 365, Win 11 Pro
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Please note that I do not work for Microsoft
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Yes, Acrobat.  I will look closely at its settings and if something changed. Thanks

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I looked at Acrobat Settings and do not see anything I can change to default to correct page size and not 8 1/2 X 11 every time. 

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I can't find anything, either, but the fact remains that this seems to be an issue with Acrobat rather than Word, so you're probably better off looking for answers in the Adobe forums (often you can find answers posted in such forums by googling for the problem).
Microsoft MVP (Word) since 1999
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Thank you.  Yes, I posted something there too with not much help thus far. 

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Last updated October 5, 2021 Views 168 Applies to: