Office 2013 (Ofice 365) will not permit typing editting in any app even though all apps can open and are licensed.

Hi George,

Sorry for the inconvenience brought to you.

I’d like to confirm whether you see the following message or not when you open each application connected to the internet.

If yes, we need to sign into the application with the Office 365 ID and password to activate it. Generally, activation occurs during original installation, and the computer has to connect to the Internet at least once every 30 days for Office 365 ProPlus to remain activated.

You can also check whether the application is deactivated by going to FILE>Account. If it is deactivated, a message under Product Information will say Product Deactivated.

After activating the Office application, if the issue still exists, please choose to repair Office 2013 by going to Start>Control Panel>Programs and Features>Microsoft Office 365 ProPlus-en-us>Change>Online Repair

Also, here is an article about troubleshooting for Office 365 ProPlus for your reference: http://technet.microsoft.com/en-us/library/gg702620.aspx

If there are any updates on the status of this issue, please post back. We’ll keep monitoring it.

Thanks,
Mandy Meng

Product is activated. That status is also confirmed on the account page where both uses of this particular license are listed with the option to deactivate.  That is why I do not understand this phenomenon.

Did a complete uninstall and reinstall  and had the exact same result:

All Office apps open. I can click features, open email (it is current and updating) but I cannot edit, type or add anything to any document, and can't reply, can't enter any text in a new Word doc.  It is as if the keyboard is disabled--but the keyboard works in all other apps other than Office 2013. Office 2011 worked before.  However, I uninstalled that too thinking maybe there was some conflict.  

Did the full Online repair.  No change.  Computer was successfully added to account (again). User has full admin rights.  Install works. Just can't create or edit and files using Office 2013.

Getting really desperate and very frustrated.

Plugged in a USB keyboard and downloaded a separate driver for it.  The USB keyboard and built-in laptop keyboard both work in other apps.  

Neither works in any Office 2013 app.  Apparently the problem is not the keyboard driver.

Also did the step suggested by someone else in another thread (turning off the Start screen in Word).  No change.

Updated Win 7, checked Dell drivers (Vostro 3550), combed office settings for add-on or security setting that might be at issue.

Only change is that some random keystrokes applied to an open Word blank doc appeared briefly  a minute later, but did not permit any edits for the next 5 mins.  I can give the blank doc a name ("test")and save it (it appears in the My Documents folder) but still cannot edit content.

Anybody there?  This is driving me absolutely nuts.

Hi George,

Appreciate all efforts you have made on this issue.

If you’re using the Office 365 subscription for business (such as Office 365 Small Business Premium, Office 365 Midsize Business and Office 365 Enterprise), to make sure that the Office 365 ProPlus (Office 2013) license has been provisioned successfully, could you please run the following commands to check the status and provide the screenshot of the result?

Start>Run>cmd>type the following commands:

1)If the 32-bit version of Office 365 ProPlus is installed on the 32-bit version of Windows:

cscript.exe "%ProgramFiles%\Microsoft Office\Office15\"ospp.vbs /dstatus

2)If the 32-bit version of Office 365 ProPlus is installed on the 64-bit version of Windows:

cscript.exe "%ProgramFiles(x86)%\Microsoft Office\Office15\"ospp.vbs /dstatus

3)If the 64-bit version of Office 365 ProPlus is installed on the 64-bit version of Windows:

cscript.exe "%ProgramFiles%\Microsoft Office\Office15\"ospp.vbs /dstatus

Please upload the screenshot by clicking Use rich formatting under the reply text and selecting Insert Image.

You can also choose to click the option deactivate on the account page to make the application deactivated and wait for a while to open the application to see if there is the product deactivate message appearing on the header.

Moreover, if you install the Office software on another computer from the Office 365 portal (https://portal.microsoftonline.com/OLS/MySoftware.aspx), could the Office application be used without issues?

If the subscription isn’t one of the plans above, please provide which Office 365 plan you are using for us.

Thanks,
Mandy Meng

Appears to be licensed.  The Install took both times as did the repair install.  User has admin rights.  All Office apps open without issue.  I just can't enter or edit any text in any office 365 app.