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Office 2013 doesn't work

Hi,

suddenly my Office 2013 had stopped working without any reason. Now when I try to open one of its programs, I see this message: "A problem is happened. It was not possible to start the program. Please try again". It happens not only with Word, but with any Office program.

I tried many times but it just doesn't work.

What do I have to do?

When I open word, right away a message pops up saying 'sorry Microsoft word is not working, we will get back to you if we find a solution' I just bought it, any help would be great thanks

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First, simply try restarting your computer. Yes it is simple, yes it is a "dumb fix", but it has worked for several people.

If you have one of the Office 365 bundles, confirm that the Windows "Office 365" service is running

Cannot Start Office 2013 applications / Cannot Uninstall Office 2013 / 365 - Just Stopped Running - several things to check

#1 - if Office 365 applications “just stops running”  - check that the “Microsoft Office Service” is Running (this does not apply to Office 2013 installations

#2 Try Renaming OSF.DLL

#3 Turn Off system animation AND Uninstall Avast AV

#4 Shut down ALL Office applications then restart them in Safe mode - if this fixes the problem an Office addin is the problem. Stop them until you find the fix. Abbyy FineReader (it comes with many Epson Printers) is a common offender here, but there are others

http://answers.microsoft.com/en-us/office/forum/office_2013_release-office_install/office-2013-upgrade-installed-but-apps-all-close/fa8d60ae-cb22-4910-8d16-3c71593f4ea9

 

If you have one of the Office 365 bundles, Check that the “Microsoft Office Service” is running

If you have Office 365 installed and activated, and then it “just stopped running”, the first thing to check is make sure the “Microsoft Office Service” is running:

  1.    On Win 8 Start Screen simply type “Services”. It should show up in the “Apps” list.
              Or
        in <WIN><R> (the Run window), type services.msc.           
  2.    Srcoll to find the service name
  3.    Right click on the service name
  4.    Select Properties
  5.    Click on the start button

 

NOTE: in Win 8 Control Panel “Services” is hidden under Administrative Tools.

 

*********

 

<snip  Taken from a PSR capture of this problem:  So this is confirmation that it is a Click-to-run problem. >

Step 5: User mouse drag end on “Something went wrong (pane)” in “Something went wrong”

Program: Microsoft Office Click-to-Run, 15.0.4505.1005, Microsoft Corporation, INTEGRATEDOFFICE.EXE  FIRSTRUN RERUNMODE OPERATION INSTALL_MULTIPLE PRODUCTSDATA PROJECTPRORETAIL_EN-US_X-NONE APP ROOT\OFFICE15\WINPROJ.EXE, INTEGRATEDOFFICE.EXE

UI Elements: Something went wrong, C2RCustomWindow

</snip>

Since this error has been confirmed to be a CTR issue, one fix is to get a local install of Office instead of Office 365.

****************Another fix that worked for one person was to use the Fix It to completely remove Office, boot the computer and re-install

http://support.microsoft.com/kb/2739501  Office 2013, Office 365 and Office 2013 Preview uninstalls

  • Method 1: Uninstall using Fix it
    Note: If you are using a 64-bit operating system, save the fixit tool on the system and then run it from the saved location.
  • Method 2: Uninstall from Control Panel
  • Method 3: Remove manually

Method 1 in this tip does a more thorough job that the “normal” uninstall via Programs and Features (aka Method 2 in the tip). The Normal uninstall is designed with the assumption that you will be re-installing Office. It does NOT delete everything. It leaves configuration files like NORMAL.DOTM and other templates etc. and it also leaves configuration Registry entries.

Boot the computer. After the restart go to http://office.com/myaccount to re-install.

 

Another approach that worked was after doing the Office uninstall, was run a System File Check:

  1.          Win 8 Metro > Type CMD    /    Win 7 & earlier, in Start menu search window type CMD
  2.          In the search results Right click on CMD and select Run As Administrator
  3.          Type sfc /scannow
  4.          Press Enter. The scan takes a few moments
  5.          Use the System File Checker tool to troubleshoot missing or corrupted system files on Windows http://support.microsoft.com/kb/929833

 

Clear Windows Store cache

  1.          Open CMD window again with Admin Privileges
  2.          Type WSreset.exe
  3.          Press Enter
  4.          You’ll receive confirmation message cache is cleared and you may now browser Windows Store

 

Run Disk Cleaner

  1.          Win 8 Metro > Type “Disk clean”    /    Win 7 & earlier, in Start menu search window type “disk clean”
  2.          In the search results Right click on “Disk Cleanup” and select Run As Administrator
  3.          Clean boot the pc and retry installing Office 365.
    How to perform a clean boot to troubleshoot a problem in Windows 8, Windows 7, or Windows Vista http://support.microsoft.com/kb/929135

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*****
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As computer scientists we are trained to communicate with the dumbest things in the world – computers –
so you’d think we’d be able to communicate quite well with people.
Prof. Doug Fisher

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Question Info

Last updated March 19, 2024 Views 514 Applies to: