mail merge wizard crashing word

The issue seems to be with OLE DB. Would it be possible to use another connection method? For example, if your data source is in Excel, perhaps you could use DDE instead? In order to have a choice, you have to check the box for "Confirm file format conversion on open" at File | Options | Advanced: General.

I'm not suggesting that as a solution, just a temporary workaround.

Thank you for your suggestion!

I did so, but not getting results neither. After choosing the DDE Word tries to start Access in the background and after a few secs Word is telling me that it couldn't establish a new DDE connection.

But i can open Access standalone without any problems.

The Log now is:

"Fault bucket 595334261, type 17
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: WINWORD.EXE
P2: 15.0.4657.1000
P3: 540ee5da
P4: oledb32.dll
P5: 6.1.7601.17514
P6: 4ce7b974
P7: c0000005
P8: 0008b03f
P9:
P10:

Attached files:
C:\Users\Andreas Züger\AppData\Local\Temp\3615931.cvr
C:\Users\Andreas Züger\AppData\Local\Temp\CVR736B.tmp.cvr
C:\Users\Andreas Züger\AppData\Local\Temp\WER2F89.tmp.WERInternalMetadata.xml

These files may be available here:
C:\Users\Andreas Züger\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_WINWORD.EXE_2cb843276363f995e3a275def25f2d8cbfe4091_061755ce

Analysis symbol:
Rechecking for solution: 0
Report Id: 65ccf16e-5c4c-11e4-83f8-889ffaf506c6
Report Status: 0"

I did a "online repair" of my office package. But even after having done this, the problem still maintains.

If the data source is in Access, in Access, open the table or query that contains the data and then on the External Data tab of the ribbon, click on the Word Merge item in the Export section.

Of course, if you are using the data to create mailing labels, you can do that all in Access via the Labels item in the Reports section of the Create tab of the ribbon.

Thank you for your suggestion. I tried to do so. Access then opens Word and Word immediately "stopped working" and is closing. Again the same result as if i would try to connect from Word.

I think this time the following are the corresponding error log files:

first this one was generated:

"Faulting application name: WINWORD.EXE, version: 15.0.4657.1000, time stamp: 0x540ee5da
Faulting module name: oledb32.dll, version: 6.1.7601.17514, time stamp: 0x4ce7b974
Exception code: 0xc0000005
Fault offset: 0x0008b03f
Faulting process id: 0x1604
Faulting application start time: 0x01cff10bc6da2d2d
Faulting application path: C:\Program Files\Microsoft Office 15\Root\Office15\WINWORD.EXE
Faulting module path: C:\Program Files (x86)\Common Files\System\Ole DB\oledb32.dll
Report Id: 05a6be8f-5cff-11e4-a0cd-889ffaf506c6"

and a sec later that one:

"Faulting application name: WINWORD.EXE, version: 15.0.4657.1000, time stamp: 0x540ee5da
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea8e7
Exception code: 0xc0000374
Fault offset: 0x000ce753
Faulting process id: 0x1604
Faulting application start time: 0x01cff10bc6da2d2d
Faulting application path: C:\Program Files\Microsoft Office 15\Root\Office15\WINWORD.EXE
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 06039439-5cff-11e4-a0cd-889ffaf506c6"

I start to believe that it might be a hardware problem..? Since not even the "repair online" function of office - which actually does re-install all the office software - could help..

Could it be a hardware problem?

Where (in access) would this setting "ignore other applications" be?

I didn't find this while starting the mail merge wizard from access.

to sum up: OLE DB doesn't work. So doesn't DDE. OLE DB causes Word to "stop working" - no matter if i start it out of word or out of Access, while DDE out of Word runs Access and then Access tells me that "unfortunately this didn't work" (see pic), i should restart Access and that i should repair Office if the Problem keeps appearing. (sorry, my office is in german..) So far i do not know how to choose DDE connection out of Access, but I guess i would get the same result..

So it might be a general problem of the interface Applications?

Just a guess:

Assuming that you have the 64-bit version of Windows, I wonder if  youhave a mixture of 32-bit and 64-bit Office programs.

In particular, if you have 32-bit Office, then I believe that Word will try to use the 32-bit ACE OLE DB provider to get its data from Access and Excel. But if you also have the 64-bit ACE OLE DB provider installed, the 32-bit provider may fail. The 64-bit provider might have been installed as part of some other non-Office product.

Right now I cannot provide a simple approach for checking which versions of the provider(s) you have, but you may be able to research that yourself.