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Can't open email attachments created on Word or PDF

Hi, I have had the problems previously outlined by other people in September 2013 relating to Microsoft Office Starter, and the demand to purchase the full product (which I don't need). The "Repair" facility worked a couple of times, but doesn't now make any difference. I downloaded Open Word instead as suggested by someone else on the forum, and can now open docs which I previously created myself - many thanks for that.
However, I still can't open email attachments created by the sender on Word Or PDF. When I click on the attachment, nothing happens. There is only an option to "Save to my computer", but if I click on this there is no other option to "Save as... etc". I can't find the document anywhere on my laptop.
Any suggestion gratefully received, as this is driving me nuts!
Answer
Answer
Are you reading your mail on an online webmail page or downloading it to Outlook, Windows Live Mail, or some other mail client via POP or SMTP? If the former, are you using Firefox? If so, there is currently a problem with attachments in Firefox that can be avoided by using another browser.
Microsoft MVP (Word) since 1999
Fairhope, Alabama USA
http://ssbarnhill.com
http://wordfaqs.ssbarnhill.com
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Last updated October 5, 2021 Views 5,502 Applies to: