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Inserting caption makes the figure disappear

Hi,

I've been working on a large document with lots of figures, equations etc. When I opened the document today and tried to add a caption to a figure, the figure just disappears. It disappears in the same instant when I click Insert Caption - no matter if it is right click of mouse or at  References tab. I haven't changed any settings since the last time I used the document and it worked fine before. Adding captions to tables still works fine.
The same happens in any other document (and any figure) so it must be a global setting.

I tried changing a tamplate as described in 'How to troubleshoot damaged documents in Word 2007 and in Word 2010' but it didn't help.

What else can I do?

Thanks in advance
Andrzej
Answer
Answer

When Word works okay in Safe Mode, this is an indication that there is a problem with one or more of the following:

  • Word settings in the Windows Registry
  • The Normal template
  • The printer driver
  • Add-ins

For a problem of this type, the most likely culprit is a poorly written add-in. Go to File | Options | Add-ins and see what add-ins are listed. While template-type add-ins may cause problems, COM add-ins are more likely to be suspect. Select "COM Add-ins" in the "Manage" drop-down and click Go... You'll see a list of loaded add-ins. You can uncheck them one at a time to unload them. After each change, test inserting a caption. When you find the culprit, you can leave it unloaded or, if it's something you're sure you'll never use, choose to remove it.

 

For more information on managing add-ins, see http://office.microsoft.com/en-us/word-help/view-manage-and-install-add-ins-in-office-programs-HA010354315.aspx.

Microsoft MVP (Word) since 1999
Fairhope, Alabama USA
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Last updated April 2, 2024 Views 2,154 Applies to: