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Formatting Issues on Word 2010

Good Morning 

One of our clients is having an issue on Microsoft Word 2010. The Client uses document templates for all of the work they do. In their office, all of the computers are Microsoft Windows 7, with Either Office 2010, or Office 2013 Installed. The problem is that on Office 2010, the formatting of these document templates is not correct. The Bottom of some of the words is chopped off, but in Office 2013 it is fine. 

Also, This computer was recently reinstalled with Windows 7, and I have checked to make sure office is up to date, completed a repair on the office installation, made sure that windows is up to date and tried various different printer drivers on the computer to see if we could resolve the issue

I have attached some images on this post for referance, but due to confidentiality I have had to remove some of the lettering frmo the customers logo, but you can see the issue. 

The First Image, is what the document looks like in Word 2013, and the second image is what it looks like in 2010, that is causing the problem. 

- Office 2013 

- Office 2010 

Thanks in advance for your help with this! 

Hello James,

Welcome to Microsoft Community and thank you for posting your query.

Let me assist you with Word issue.

Do you find this issue on a specific computer?

Is the computer connected to a network or domain?

You may check the line spacing under paragraph and set it to single and verify the status.

You may try the following steps and verify the status.

Step: 1 

Open Word, in the Paragraph ribbon, click on the small arrow in the paragraph ribbon,

Set the spacing to 0 pt and line spacing to single.

You need to also uncheck ‘Don’t add space between paragraphs of the same style.

Step: 2

You may start Word application in its safe mode and check if it works as expected.

Press the ‘Windows + R’ key on the keyboard.

In the ‘Run’ window type Winword /safe and press ‘enter’.

Note: there is a space between the word WinWord and the /

If Word application works as expected in application safe mode, you may try the steps mentioned in the following article and verify the status.

http://support.microsoft.com/kb/921541

I hope the above information helps. Let us know if you need further assistance.

Thank you.

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Hello 

Thank you for this but I'm afraid this hasn't worked. 

I have checked his Windows 7 (32BIT) Installation and It's up to date. I've also checked his Office Version and that is the latest version for 2010 as well. 

Not entirely sure how to proceed, this error is only on this one computer, and only with office 2010 

Any more ideas you have would be greatly appreciated. 

Thank You 

James Walsh

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Such problems can be caused by the printer driver.  See if there is a later one on the Manufacturer's website.

Hope this helps,
Doug Robbins - MVP Office Apps & Services (Word)
dougrobbinsmvp@gmail.com
It's time to replace ‘Diversity, Equity & Inclusion’ with ‘Excellence, Opportunity & Civility’ - V Ramaswamy

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Last updated October 26, 2021 Views 345 Applies to: