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auto save & saving reappear without saving

I am using word 2010  starter and from a week I was working on a document ant the the battery charge carried out and the computer closed , when I reopened it I found the recovery version but every time I try to save it the "save as window" appear and after I chose a place to save and and click "save" saving doesn't complete and the "save as window" reappear again and again and again :( , the "auto save after 10 minutes" also stooped working  , and this problem happens only with this document , other documents open and save normally, I thought the problem was in the document itself, but, two days ago the problem happened with another document which was working normally before , the problem also appeared after the computer closed due to low battery , :( I can't know if the problem is in the Office of in the computer as a whole 

Hi,

 

Let me verify few details before we proceed:

Are the changes seen if the document is closed and reopened?

 

Since this issue occurs with a particular document, let us repair the document by following the steps from the link below:

http://support.microsoft.com/kb/893672/en-us

 

Let us know the details and hope the suggestion provided is helpful to you.

Thank you.

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problem dose't change when I reopen it, the original version of the document is in the .docx form I don't need it right now , what I want to save is the recovered file because it contain new changes , I want to save the auto-saved version but the program does't want to convert the .asd file to .docx document 

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Last updated October 5, 2021 Views 63 Applies to: