14 November 2013
I then went to each incorrect entry, and deleted the incorrect 'index' entry there, 'locking' the deletion with the
F9 key. When this was done I used the 'Mark Entry' button to create a new, correct entry; doing this for each of the 30 entries. When this was completed I saved the document. I then 'Inserted Index', replacing the previous index. I then
returned to the Windows Home' page and deactivated the 'Paragraph' key. That done, back to the document. I highlighted the 'new' in-place index (at the end of the document) and pressed the
Update Index button. My understanding was that by doing-so this would replace the old , incorrect entries with the new ones which I had 'loaded' and bring all the pages back into order.
ALL THE ORIGINAL (INCORRECT) ENTRIES RETURNED!!!!!
Nothing had changed, and NONE of the new entries appeared. The whole exercise had been a total waste of time.
Although doing the above took 45 minutes, but thinking that it may have been me who caused the problem, I repeated the exercise. The same result occurred!
What puzzled me was how a 'deleted' entry could be 'reinstated' without my help (completely over-riding my actions while doing-so)
I contacted the Microsoft Word Help-desk (on-line 'Chat' page) and found they couldn't help. They in turn referred-me to the Microsoft Technical Help Phone Call-centre , who also couldn't help, referring me to this site.
Understandably, I am a little bit peeved.
My questions are these:
1. Why, despite following the instruction to the letter, can I not do a simple alteration to an entry and be sure that it will work?
2. What do I have to do to remove the incorrect entries and replace them with the corrected ones?
3. Why do physically removed (deleted) index entries return when they have been verifiably deleted?
4. Is there a way to avoid this problem, and, if so, how?
Answers anyone, (preferably asap if possible)?
Keith
