When I click Office button at the top left corner in Word, Excel, the Word, Excel screen get disappeared sometimes.
Please fix the issue.
April 9, 2024
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May 10, 2024
When I click Office button at the top left corner in Word, Excel, the Word, Excel screen get disappeared sometimes.
Please fix the issue.
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I just realized Outlook was closing by itself also sometimes. Also when I type, the keyboard for 1, 2, 3, 4 shows the symbols above instead of the numbers sometimes. This doesn't go away with a new computer and a new keyboard.
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Yes. I just ran the diagnostics for Word. No problems were found and the result is as shown below:
This page explains the results of the Microsoft Office Diagnostics that you just ran. You may also see suggestions on how to improve the health of your computer and your installation of the 2007 Microsoft Office system. The contents of this article only apply to the results that are displayed after running Microsoft Office Diagnostics. If you have not yet run Microsoft Office Diagnostics, please follow the instructions outlined in Diagnose and repair crashing Office programs by using Office Diagnostics. If the issue is not resolved by following the steps outlined below, please refer to the More resources section at the bottom of this article to be pointed to other resources that may help.
Note It may be helpful to print or bookmark this page for future reference.
Diagnostic ResultsNone of the Microsoft Office Diagnostics found any problems.
The Setup Diagnostic repaired problems with your installation of Microsoft Office. Your Microsoft Office programs should now function correctly.
If your Microsoft Office programs continue to crash, the source of the problem may be a hardware failure or hardware configuration problem. Review the results of the Disk and Memory Diagnostics to determine if a hardware failure is affecting your installation of the 2007 Office release.
The Setup Diagnostic was not completed because a valid source was not found. Either the local installation source is missing, or the original source that was used to install Microsoft Office is not available to the repair process. You may need to provide the original source to allow this diagnostic to run successfully. Valid sources for the 2007 Office release include the following:
After you obtain access to a valid source, run Office Diagnostics again.
The Self-Monitoring, Analysis, and Reporting Technology (SMART) feature of your hard disk has found errors that may indicate that the hard disk is likely to fail. SMART is a feature that some disk drive manufacturers provide to give users advance notice of potential hard disk failure. Instability in your Microsoft Office programs may be the result of these hard disk drive errors.
Note This result can indicate a severe problem, but some hard disks may not accurately report their results.
We recommend that you do the following:
The Disk Diagnostic found evidence of hardware errors. Instability in your Microsoft Office programs may be the result of these hardware errors.
This result occurs if one of the following has happened recently:
We recommend that you do the following:
The Memory Diagnostic found evidence of failure in the random access memory (RAM).
We recommend that you do the following:
The Memory Diagnostic was unable to run because you do not have administrative rights on this computer. To successfully run the Memory Diagnostic, someone with administrative rights must log on to this computer and run Microsoft Office Diagnostics.
The Update Diagnostic determined that your installation of Microsoft Office does not have the latest service packs installed. Installing service packs improves stability. We recommend that you visit Downloads on Microsoft Office Online, and then, under Office Update, click Check for Updates.
The Compatibility Diagnostic identified conflicting versions of Microsoft Office Outlook. To remove the version of Outlook from your computer that you do not want, do the following:
Note In Classic view, double-click Programs and Features.
The Setup Diagnostic was canceled before running successfully. If you want to run this test, run Microsoft Office Diagnostics again.
Note The Setup Diagnostic can take 15 minutes or longer to run in certain circumstances.
The Setup Diagnostic found no problems with your installation of Microsoft Office.
The Disk Diagnostic found no problems with your hard disk.
The Disk Diagnostic was canceled before running successfully. If you want to run this test, run Microsoft Office Diagnostics again.
The Disk Diagnostic was disabled by your system administrator. For more information, contact your system administrator.
The Setup Diagnostic was disabled by your system administrator. For more information, contact your system administrator.
The Memory Diagnostic found no problems with your system's random access memory (RAM).
The Memory Diagnostic failed to run because too many other programs were consuming the system resources that the diagnostic requires to run successfully. Close all other programs, and then try running Microsoft Office Diagnostics again.
For security reasons, the Memory Diagnostic is disabled by default from running on server versions of Microsoft Windows. For more information, do the following:
The Memory Diagnostic was canceled before running successfully. If you want to run this test, run Microsoft Office Diagnostics again.
The Memory Diagnostic was disabled by your system administrator. For more information, contact your system administrator.
The Update Diagnostic verified that your system has all the latest Microsoft Office updates installed.
The Update Diagnostic was canceled before running successfully. If you want to run this test, run Microsoft Office Diagnostics again.
The Update Diagnostic was disabled by your system administrator. For more information, contact your system administrator.
The Update Diagnostic was unable to run because it requires a file that you have chosen not to download. To give Microsoft Office permission to download this file, do one of the following in one of these 2007 Office release programs:
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The Update Diagnostic determined that your installation of the 2007 Office release was recently updated successfully with the latest service pack. Your installation of the 2007 Office release is now up to date.
The Compatibility Diagnostic found no compatibility problems.
The Compatibility Diagnostic was disabled by your system administrator. For more information, contact your system administrator.
The Check for Solutions Diagnostic was canceled before running successfully. If you want to run this test, run Microsoft Office Diagnostics again.
The Check for Solutions Diagnostic was disabled by your system administrator. For more information, contact your system administrator.
The Check for Solutions Diagnostic was unable to connect to the required server to find solutions.
The Check for Solutions Diagnostic successfully scanned your system for problems and checked for known solutions. It found no issues that require your attention.
The Update Diagnostic determined that your installation of the 2007 Office release (Beta) is not the most current version. We recommend that you get the newer version.
The Setup Diagnostic was unable to run because the Microsoft Windows Installer was already in use by another program. To successfully run the Setup Diagnostic, try the following:
The Setup Diagnostic was unable to run because you do not have administrative rights on this computer. To successfully run the Setup Diagnostic, someone with administrative rights must log on to this computer and run Office Diagnostics.
If no problems were found, or if none of the solutions above solve your problem, consider trying some of the following resources.
Recover a program that is not respondingWhen your program has 'crashed' and is not responding, use the information in the following article for assistance Recover a program that is not responding.
Microsoft Office DiagnosticsFor more information on how Microsoft Office Diagnostics works, see the article Diagnose and repair crashing Office programs by using Office Diagnostics.
Microsoft UpdateFor some options that you can use to keep the 2007 Office release and your other Microsoft software updated regularly, see the article Keep your computer updated by using Microsoft Update.
Security and safetySystems can malfunction if they are compromised by a virus, spyware, or other malicious software (also called malware). For information and tools that you can use to help protect your computer, visit the Microsoft Online Safety site.
Microsoft support servicesTo help identify the source of your problem, see the Office Diagnostics Solution Center.
Office CommunitiesYou may be able to get answers from participants in the Microsoft Office Communities discussion group. (Some of the participants in Microsoft Office Communities are professionals who may request a fee for their services.) The Microsoft Product Support discussion groups home page explains how to join and take advantage of the experience of thousands of individuals.
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