Normal.dotm Word 2007 problem

After some Windows updates my Normal.dotm started to open up with different settings. I deleted it from its Template location several times, hoping that Word restart would go back to previous settings but it didn’t.

Even more confusing is the fact that if I use opening option “New” by right-clicking on the Template it will give me corrupted file but if I use “Open” option the file with correct formatting will open. This means every time I open Word using any desktop or menu shortcut, it will open corrupt document. This is after I manually changed my shortcuts as well, just in case.

By “corrupt” I mean completely different settings than default should have and this is without previous manual alteration by me. I always use “Print Layout” view and it has no ruler on left side and cursor starts right at the top of the page with zero margins. When I check the settings for “Top Margins” it is set to 1 inch as the default should be.

Any suggestions or advice would be greatly appreciated. Thank you.

 

Answer
Answer
As Doug says, your issue is just with the "white space" setting, which is described at http://WordFAQs.mvps.org/WhiteSpace.htm. Microsoft provides further information about this setting at http://support.microsoft.com/?kbid=297564.
Microsoft MVP (Word) since 1999
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Answer
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The ruler can be turned on or off via the View tab>Show/Hide section and check the box for Ruler.

The cursor starting right at the top of the page occurs because you have the display of "white space" hidden.

Click on the Office button and then on Word Options and then on Display and check the box for "Show white space between pages in Print Layout view"

The way in which you have been seeing the document is not an indication of anything being corrupt.  They are simply "user settings" that you may have altered in some way.  Nor is it an issue with the Normal.dotm template.

Hope this helps,
Doug Robbins - MVP Office Apps & Services (Word)
dougrobbinsmvp@gmail.com
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Last updated October 5, 2021 Views 311 Applies to: