Xbox Forum Top Contributors:

SwordofWhedon - Smwutches - StuartATrueRed - [EX] - KindGryphon ✅

May 10, 2024

Xbox Forum Top Contributors:

SwordofWhedon - Smwutches - StuartATrueRed - [EX] - KindGryphon ✅

Contribute to the Xbox forum!

Click here to learn more 💡

April 9, 2024

Contribute to the Xbox forum!

Click here to learn more 💡

Hey gamers! Are you experiencing a problem with a specific game?

Click here and we’ll get you to the right game studio to help you. When you open the page, go to the "Help with games" section in order to find the right path to look for help..
.
Additional information on Game support can be found here: How do I get the right game support?

January 12, 2024

Hey gamers! Are you experiencing a problem with a specific game?

Click here and we’ll get you to the right game studio to help you. When you open the page, go to the "Help with games" section in order to find the right path to look for help..
.
Additional information on Game support can be found here: How do I get the right game support?

Choose where you want to search below

Search the community and support articles
Games and gaming
Gaming and Xbox
Search Community member

Ask a new question

cashknight

Status Code 80190126

Ok so when I was trying to purchase the $2 for 2 deal when i encountered this message: Can't retrieve information from Xbox LIVE. Please try again later.

Status code: 80190126

I encounter this as soon as i click the "Yes, I want Gold Now" button.

Any tips?

(Yes I have tried removing payment method and re-adding it.(Yes I have left it for a while(3 hours)and it hasn't changed anything))

Help would be greatly appreciated.

Thanks

This thread is locked. You can vote as helpful, but you cannot reply or subscribe to this thread.

Report abuse

Type of abuse

Harassment is any behavior intended to disturb or upset a person or group of people. Threats include any threat of suicide, violence, or harm to another. Any content of an adult theme or inappropriate to a community web site. Any image, link, or discussion of nudity. Any behavior that is insulting, rude, vulgar, desecrating, or showing disrespect. Any behavior that appears to violate End user license agreements, including providing product keys or links to pirated software. Any link to or advocacy of virus, spyware, malware, or phishing sites. Any other inappropriate content or behavior as defined by the Terms of Use or Code of Conduct. Any image, link, or discussion related to child pornography, child nudity, or other child abuse or exploitation.

Details (required):

250 characters remaining

Report Anonymously

Thank you.

Reported content has been submitted

Replies (38)

* Please try a lower page number.

* Please enter only numbers.

1 2 3 4 Next

* Please try a lower page number.

* Please enter only numbers.

h3x0r 2007

i have the same problem.any tips?

Report abuse

Type of abuse

Details (required):

250 characters remaining

Report Anonymously

Thank you.

Reported content has been submitted

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Garo263

I have the same problem in Germany. :(

Report abuse

Type of abuse

Details (required):

250 characters remaining

Report Anonymously

Thank you.

Reported content has been submitted

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

lutzusnutte

Same...

Report abuse

Type of abuse

Details (required):

250 characters remaining

Report Anonymously

Thank you.

Reported content has been submitted

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

RedRigo-6B554892-1CB8-45AA-8DFB-28739F0FA93A

Same......... :( (Germany)

Report abuse

Type of abuse

Details (required):

250 characters remaining

Report Anonymously

Thank you.

Reported content has been submitted

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

xstickss

Same (Aus)

Report abuse

Type of abuse

Details (required):

250 characters remaining

Report Anonymously

Thank you.

Reported content has been submitted

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

MyM1ke

same (germany)

Report abuse

Type of abuse

Details (required):

250 characters remaining

Report Anonymously

Thank you.

Reported content has been submitted

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Mister Gwyther

Xbox Ambassador

Has anyone checked the Purchasing Sticky: forums.xbox.com/.../36.aspx

Report abuse

Type of abuse

Details (required):

250 characters remaining

Report Anonymously

Thank you.

Reported content has been submitted

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

lutzusnutte

doesnt work even after the clear cache

Report abuse

Type of abuse

Details (required):

250 characters remaining

Report Anonymously

Thank you.

Reported content has been submitted

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Chaos Legion02

i have the same thing tried to clear cache is well nothing i try works

Report abuse

Type of abuse

Details (required):

250 characters remaining

Report Anonymously

Thank you.

Reported content has been submitted

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Smwutches

Xbox Ambassador
|
Volunteer Moderator
|
Article Author

Did you read the rest of the sticky and try this part?

Could there be something wrong with my account?

It is possible your account has a billing violation on it. This would prevent you from purchasing anything on the console or even redeeming prepaid codes. To check this, visit https://billing.microsoft.com. If you have a past-due balance, you can pay it off here or by contacting phone support.

Report abuse

Type of abuse

Details (required):

250 characters remaining

Report Anonymously

Thank you.

Reported content has been submitted

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

* Please try a lower page number.

* Please enter only numbers.

1 2 3 4 Next

* Please try a lower page number.

* Please enter only numbers.

Question Info

Last updated August 18, 2021 Views 10 Applies to:

Gaming and Xbox
/
Games and gaming
/
Xbox Series X|S and Xbox One

Status Code 80190126

Replies (38) 

Question Info

Replies (38)