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Wrong language chosen at initial setup, now stuck at update screen failing to connect to wifi

Hello, I don't have an XBOXONE but my friend asked me to help with her problem.  She bought a new device and as they were setting it up, it seems they chose the wrong language at the start. Now turning on XBOX screen shows "paivitys" which is Finnish for "update".  She did not configure any wireless network information to the xbox and it seems this update process in Finnish keeps failing.

How can we go back to factory fresh state and choose English?  Will connecting an ethernet cable to the router and xbox set the update in motion and fix the language?  She doesn't want to be stuck with the wrong language forever.

Thanks in advance!

Rob

Hey there BeigeTadpole0!

If they're having trouble connecting wirelessly definitely give a wired connection a try. The box One should automatically detect the network and connect which should put the update into motion.

To change the console region and language check out the steps over in this troubleshooter.

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She must have not only the wrong language, also must be wrong the region, because Xbox don't allow to choose Spanish , by example, in U.S.

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Last updated August 18, 2021 Views 237 Applies to: