Hi everyone. I connected an American Express prepaid gift card with $25 dollars on it to my xbox live account. I proceeded to take advantage of the special "2 months of gold for $2" deal and I believe I also bought some microsoft points. Now the balance on the card is about $4.00 and obviously that is not enough for an automatic renewel of my gold membership (which is about $10 correct?) So what happens in this circumstance? When the time comes for automatic renewel will microsoft realize that there is not enough money on the card and therefore not automatically renew the account? Or will they take whatever is there and then I owe the rest to them in the future? How does this work?
April 9, 2024
Contribute to the Xbox forum!
Click here to learn more 💡
Hey gamers! Are you experiencing a problem with a specific game?
- Click here and we’ll get you to the right game studio to help you. When you open the page, go to the "Help with games" section in order to find the right path to look for help..
- .
- Additional information on Game support can be found here: How do I get the right game support?
January 12, 2024
Hey gamers! Are you experiencing a problem with a specific game?
- Click here and we’ll get you to the right game studio to help you. When you open the page, go to the "Help with games" section in order to find the right path to look for help..
- .
- Additional information on Game support can be found here: How do I get the right game support?
DA
Question about using prepaid credit cards for account. (URGENT)
This thread is locked. You can vote as helpful, but you cannot reply or subscribe to this thread.
Report abuse
Details (required):
Thank you.
Reported content has been submitted
NG
Goto billing.microsoft.com for billing history
Then call support
Report abuse
Details (required):
Thank you.
Reported content has been submitted
Was this reply helpful?
Sorry this didn't help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
RT
The account will still attempt auto renewal. In order for that to stop, you must call Xbox Customer Support. If the payment is not recieved, your account will suspend after 27 days of non-payment, then it will cancel after 45 days. You'll still owe the money however. Good luck!
Report abuse
Details (required):
Thank you.
Reported content has been submitted
Was this reply helpful?
Sorry this didn't help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
DM
The renewal charge of $10 or more will be declined, and your profile will be suspended with a "billing issue" until you pay the debt you owe. To avoid this, make a phone call to Support before the auto-renewal date (such as right now) and turn off auto-renewal.
After your subscription ends (after the two months) and your profile is a Free account again (formerly "Silver"), you can remove the card details from your profile.
Report abuse
Details (required):
Thank you.
Reported content has been submitted
Was this reply helpful?
Sorry this didn't help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
Question Info
Last updated August 18, 2021 Views 19 Applies to: