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Firewall in Windows 8 wont switch on!

Hi,

Installed Windows 8 on my computer end of Jan 2013. 

However, can't install any Window's Apps from Windows 8 Store because W8 Firewall won't switch On. It's in red mode. Have spent many hours on this and this particular issue is not listed in W8 Support.

I already know standard route is go to Control Panel basics/System Security/Firewall/Update Firewall Settings. Nothing happens, stays red.
I've Refreshed my computer.
I've Restored to previous date.
Current Time & Date correct.
Services (Local) reads Windows Firewall.......Automatic........Local Service.

I read this firewall problem is a common issue with W8. Should I simply uninstall the Firewall (can I?) and download Zone Alarm? Is my Firewall corrupted? I'd prefer to have it working.

Jules :o(
Answer
Answer

Hi Jules,

 

Thank you for choosing Windows 8 and for providing us an opportunity to assist you.

 

I will go ahead and try to assist you in setting up the firewall on your computer to be able to install the apps from the Windows store.

 

1)      Have you made any changes prior to the issue?

2)      Are you using any proxy internet server?

 

 

Step 1:  You may go to start screen, press Windows key + W and type Firewall, then click on settings in the right pane. Click on Windows Firewall. Click on Restore Defaults (You might have to provide administrator privileges).

 

Step 2: Check if Windows Firewall service is running?

 

a.       Go to run ( winkey + R ) and type services.msc

b.      Look for Windows firewall and Check if Windows Firewall service is running.

 

 

Step 3: People using other Antivirus software:

 

Make sure your antivirus software does not have its own firewall. If it does Windows Firewall will turn off automatically.

 

 

I would also have you refer the links below:

 

Why can't I find or install an app from the Windows Store?

http://windows.microsoft.com/en-IN/windows-8/why-find-install-app-windows-store

 

 

Windows Firewall from start to finish

http://windows.microsoft.com/en-IN/windows-8/windows-firewall-from-start-to-finish

 

 

Please reply back if you have more questions. I will be glad to provide you with the additional options available that you can utilize to get the issue resolved.

 

Abdul Raqeeb Kola
Former Microsoft Senior Support Engineer/ Sr. Blogger

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Last updated March 25, 2018 Views 3,390 Applies to: