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DYMO Printer is printing a blank label after update the windows to latest update.

I am from DYMO.

DYMO is making the label printers.

Consumer who update their windows 10 to latest version of update are having a problem with the printers.

Blank label are printed out. 

If we ask them to roll back the update, it started working fine.

What could be the solution for it?

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Hi,
I am Sumit, an Independent Advisor here to assist you.

There are a number of issues with respect to Printing in this month's update. Can you confirm to me if you are installing the March Patch and getting the issue then?
Sumit

Always include PC Specs, Make and Model of the device. Ensure all the latest quality updates have been installed. It may take multiple replies to reach a satisfactory answer.

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According to Dymo's website:

"We are sorry to inform you that at the moment we are experiencing some issues with printing from our latest versions of DYMO Software on Windows 10 computers. We would like to confirm that the team is working on fixing it and as a temporary solution, please download DYMO Label Software v.8.5.4."

If you are a member of the team working on this problem, you're posting in the wrong place. Microsoft Community is a forum for end users.

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As an end user, this issue has affected several of our Dymo printers. They only solution at present appears to be to uninstall Windows Update kb5000802 and then to disable Windows Update until Microsoft solve the problem. 

The update also caused a problem with Oyez Legal Forms (in the UK) whereby logos are redacted (even when using Print to PDF).

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It has happened after installing the March patch.

Are Microsoft working on this issue? I know this is not only issue with DYMO.

I heard that it has happened on other printers as well caused by March Patch.

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Yes, they have acknowledged a BSOD issue in their support articles.

https://support.microsoft.com/en-us/topic/march...


You may advise customers to uninstall KB5000802 and pause the updates in the meantime.

After installing this update, you might receive an APC_INDEX_MISMATCH error with a blue screen when attempting to print to certain printers in some apps.

We are presently investigating and will provide an update when more information is available.


PS We are just advisors here trying to help. For official MS support, please use the contact us.

Please use the contact us link here:

https://support.microsoft.com/en-us/contactus

Type "talk to an agent" in the Virtual agent and choose Windows/ subcategory.

You would be presented with a link of options which are available for your country - call me back, Chat or call.

Additionally, country-wise phone numbers are given here:

https://support.microsoft.com/en-in/help/405170...
Sumit

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> Updated MS advice here: https://docs.microsoft.com/en-us/windows/release-health/status-windows-10-2004#1570msgdesc 

> https://www.ghacks.net/2021/03/13/microsoft-publishes-workaround-for-printing-bluescreen-issue-in-windows/

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Microsoft End users are using DYMO printers.

So this is relevant.

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> https://www.bleepingcomputer.com/news/microsoft/windows-10-emergency-updates-released-to-fix-printing-crashes/

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I installed KB5001567 x64 for Windows 2004. It did not fix the Dymo blank label printing problem. Please also note that we installed the downgrade fix recommended by Dymo, and it did not resolve my problem. Our software is based on a later version of the Dymo SDK, and we cannot access the printer from our software.

Please note that we use this device to print price labels for consigned merchandise, that function is critical to our business. so a fix from Microsoft is very important to us. 

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FYI: I'm not working for Microsoft...  Microsoft says the issue is resolved... > https://docs.microsoft.com/en-us/windows/release-health/windows-message-center#recent-announcements   

You might want to provide your feedback...

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Last updated October 15, 2023 Views 8,180 Applies to: