Hi, Vanessa,
Thank you for your reply. I'm using Acer Aspire E2 and DELL Inspiron for testing.
There is no driver on computer MFG's website for the device since the modem is MFG by Hiro Inc. using LSI chipset.
We did as you recommend and install the driver in compatibility mode, however, the modem installed correctly but the voice function is still missing.
Allow me to explain the issue again.
1. Modem installed and voice function is working under Windows 10 Build 10240 (Unimodem Audio Device is installed under Sound, video and game controllers)
2. After update to Build 10586, the voice function is no longer working and the Unimodem Audio Device is removed under Sound, video and game controllers under Device Manager.
3. Same PC H/W, Same Modem and Same Modem Driver, nothing changed except update from Build 10240 to 10586
We've checked w/ chipset MFG, LSI and neither us, Hiro Inc. and LSI think it is the driver issue. If it works on Windows 10 Build 10240 but not on Build 10586, we both think it is Windows' causing the issue.
We could also provide video clip to duplicate the problem that the modem installed correctly as well as Unimodem Audio Device under Windows 10 Build 10240 but after update to Build 10586, the modem still installed and working but Unimodem Audio Device is
missing and removed from Sound, video and game controller under Device Manager.
Pls let me know if you need any other information.