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Unable to move desktop icon after 8.1 update

Hi..

I just updated my Windows 8 pro to Windows 8.1 pro. I've noticed lots of nice changes and I am loving it.

However, as I start to move my desktop icons, I found out that I am unable to move them. Not even one. When I drag the icons my mouse cursor will turn to a circle with a line through it cursor.

- Auto arrange icons and align icons to grid was disabled.
- I have no 3rd party software managing my desktop's icons.
- I have tried restarting.

I have read of this bug existing in Windows 8.1 preview. Is it the same bug?


Answer
Answer

 

Hi,

 

Are you using a desktop or a Laptop?

 

Method 1:

 

I would suggest you to boot the computer in safe mode and then try to arrange the desktop icons.

 

Step 1:

 

Refer to the link to boot in safe mode.

 

Advanced startup options (including safe mode).

http://windows.microsoft.com/en-in/windows7/advanced-startup-options-including-safe-mode

 

Step 2:

 

If you are able to arrange the desktop icons in safe mode, I would suggest you to perform clean boot.

 

Refer to the link to perform clean boot.

 

How to perform a clean boot to troubleshoot a problem in Windows Vista, Windows 7, or Windows 8.

http://support.microsoft.com/kb/929135

 

Note: Refer "How to reset the computer to start as usual after troubleshooting with clean boot" under more information to reset the computer to start as normal after troubleshooting.

 

Hope this resolves the issue. If issue persists, you can write back to us and we will be glad to assist you further.

 

 

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Question Info

Last updated January 7, 2020 Views 29,369 Applies to: