Error code 0x8500201c trying to access email through Windows 10 mail app

Hi,

Thank you for posting the query on Microsoft Community.

I suggest you to try the steps provided in the links below.     

Run the troubleshooter for Windows apps:

http://windows.microsoft.com/en-us/windows-10/run-the-troubleshooter-for-windows-apps

Check for updates for apps from Windows Store and install if you find any.

http://windows.microsoft.com/en-us/windows-10/check-for-updates-for-apps-and-games-from-windows-store#

Remove the account and re-add and check if it helps.

Set up email and calendar:

http://windows.microsoft.com/en-us/windows-10/getstarted-set-up-email

Hope this helps in resolving the issue. If the issue persists, do get back to us. We will be happy to assist you.  

Hi Kalpana,

Thank you for the ideas for fixing this issue.  I have the same problem and I tried the trouble shooter and updates without luck.  I can't figure out how to remove and re-add the account.  Is there a tutorial for this?

Thanks, Joel

Hi,

Thank you for the response and keeping the status updated.

I suggest you to uninstall Mail app in Windows 10. Please follow the below steps:

1. Type Power in Start Search.

2. Right click PowerShell and choose Run as administrator and run the command

Get-appxprovisionedpackage –online | where-object {$_.packagename –like “*windowscommunicationsapps*”} | remove-appxprovisionedpackage –online

To reinstall that can be done via the Windows store.

Hope this information is helpful.

Thank you.

Hi,

Thank you for the response and keeping the status updated.

I suggest you to uninstall Mail app in Windows 10. Please follow the below steps:

1. Type Power in Start Search.

2. Right click PowerShell and choose Run as administrator and run the command

Get-appxprovisionedpackage –online | where-object {$_.packagename –like “*windowscommunicationsapps*”} | remove-appxprovisionedpackage –online

To reinstall that can be done via the Windows store.

Hope this information is helpful.

Thank you.

HI

I also have this issue and have completed all the suggested steps - to no avail.  the last step (power shell) didn't actually do anything.  I'm on windows 10.

thanks

Helen

Hello,

Same as Helen. I also tried to uninstall the application "Mail and Calendar" from System-Applications and characteristics, but the system doesn't allow to do so.

Any solution? It only happens to me on one computer and when I use the application Mail and Calendar in Windows 10.

Thanks and regards,

Jordi  

Got that same annoying problem.

Everything was going fine with the two Hotmail accounts I've been having for years being added to the Mail app when I installed Win10.

As soon as I added one of these accounts to Outlook, I can't refresh it now. Stuck on a one-month-old date. Only works properly with Outlook now. Bummer.

At the same time, I was doing this "probation period" for added security process with the account too, maybe it's related ? (another fussy thing to sort out too, if you want my opinion)

I've been checking the web for a solution for more than a month now and noticed posts from 2014 regarding this code number issue: hey-ho Microsoft !? where are you !!!???????

More information...

I tried adding the account to my old outlook client.  Here is the XML error code I got.

<?xml version="1.0"?>

<Settings xmlns:D="HMSYNC:" xmlns="HMSETTINGS:">

  <Status>3219</Status>

  <Fault>

    <Faultcode>Server</Faultcode>

    <Faultstring>An error occured in looking up the user's information in mserv</Faultstring>

  </Fault>

</Settings>