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JHinOC

Office 2016 - relatively laggy and slow. Is this expected?

I jumped at the opportunity and upgraded to Office 2016 on my Office 365 subscription, and to my surprise, the upgrade process itself took almost 2 hours to complete. If I'd known, I would have waited until later to do so. It took me just 20 min to install brand new Office 365 (2013), so there is no reason why Office 365 2016 would take 4 times as long.

Now all of the Office programs are running slow, often with (not responding) msg before returning with the information. What's up with that? This is the public release and NOT a preview version, right?

John

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Answer

A. User

Hi.

Welcome to Microsoft community.

I am sorry to know that you are Office application are running slow.

I would like to know if you have any previous versions of Office installed on your computer.(Office 2010,office 2007, office 2013)

How is your computer connected to internet?

Are you able to download other programs quickly?

Before upgrading to Office 2016, was your Office 2013 up to date with the latest Office updates.

Let us try opening the Office applications in safe mode and check if opens fine.

To do that, close Outlook. Click on Start – All Programs – Accessories – Run, and in the open box type in Outlook /safe and hit ok. (Note: There is a space between Outlook and /).

If the application works fine safe mode, try disabling the add ins for the application and check the result,

Click the File tab.

Go to Options.

Click Add-ins.

In the Manage section, select COM Add-ins and click on Go.

Now uncheck the Add-ins and click on OK.

You may refer to the following article to open other applications in safe mode.

https://support.office.com/en-us/article/Why-do-I-get-a-stopped-working-message-when-I-start-my-Office-2013-application--52bd7985-4e99-4a35-84c8-2d9b8301a2fa?CorrelationId=2dd79fd0-4490-4708-9ef0-d82c7b279d3b&ui=en-US&rs=en-US&ad=US

If issue persist let us restart the computer in Windows clean boot mode and check if it works fine.

Refer to the article below to start the computer in Windows Clean Boot.

http://support.microsoft.com/kb/929135 (The suggestions in the article also applies to windows 10 as well)

Note: Ensure to restart the computer in normal mode by following Step 7, after completing the troubleshooting steps.

I hope the above suggestion helps. If you need further assistance, get back to us and we will be glad to assist you.

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Office 2016 - relatively laggy and slow. Is this expected?

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Question Info

Office 2016 - relatively laggy and slow. Is this expected?

Replies (47) 

Question Info

Replies (47)