Hello. My name is Rob and I work on a competitive gaming website called GameBattles. We have several million registered usernames, and around half a million played matches every month. If you would like to see the website, it can be found here: www.gamebattles.com
As a Customer Service Representative on the website, one of the things that I do is go into private matches as a referee and help both teams resolve any issues they're having in their matches. In order to do this, I need to get in contact with both teams over Xbox Live. I do this over xbox.com by sending a copy/paste message explaining that there is a match issue in their GameBattles match and they should invite me to their game so I can hear their side of the story.
I often message dozens of people in a day in order to complete my work on GameBattles. I find myself often hitting the daily message limit on Xbox.com of messages I can send to people not on me friends list. I have heard in the past of special cases where this message limit can be removed from the account. I was wondering if this was possible.
The messages I send often take the following format, which you can check if you look into my sent messages in the past several weeks (or past two years, for that matter):
Hello. This is Rob from GameBattles staff. We have been contacted about a ____ issue for your recent match. Please send me an invite to your room so we can discuss your side of the story. I can only wait 5 minutes.
The messages are only sent to users that sign up on our website by themselves and schedule matches. We remove gamertags from profiles if we are sent a support ticket that states they were put on a profile without permission of the gamertag owner, and we ban the person who placed the gamertag on the account from our site. These messages are not spam, and are actually very helpful to the competitive gaming community. There are several messages that I have received in the past, which I'm sure you can look at, of users thanking me for helping them with their matches.
You can see that I am an actual GameBattles Customer Service Representative, as my gamertag is listed on the following support page: http://gamebattles.com/staff/cs/
I contacted Xbox Support at 1-800-4-MY-XBOX and they stated that I should message you on the forums. My reference number from Xbox Support is: 1159199068.
Let me know if you need any other information.
