I've noticed a few instances involving my console. It turns off by itself, for example moving around the menus, then it turns off. My power brick color changes from white to orange. Has anyone else experienced this?
May 10, 2024
Xbox Forum Top Contributors:
SwordofWhedon - Smwutches - StuartATrueRed - [EX] - KindGryphon ✅
April 9, 2024
Contribute to the Xbox forum!
Click here to learn more 💡
- Click here and we’ll get you to the right game studio to help you. When you open the page, go to the "Help with games" section in order to find the right path to look for help..
- .
- Additional information on Game support can be found here: How do I get the right game support?
January 12, 2024
Hey gamers! Are you experiencing a problem with a specific game?
- Click here and we’ll get you to the right game studio to help you. When you open the page, go to the "Help with games" section in order to find the right path to look for help..
- .
- Additional information on Game support can be found here: How do I get the right game support?
XBOX ONE powers off unexpectedly
Report abuse
Thank you.
Reported content has been submitted
* Please try a lower page number.
* Please enter only numbers.
Have you tried unplugging the power supply and tried using another outlet? Is the Xbox plugged into the wall directly or in a surge protector?
Report abuse
Thank you.
Reported content has been submitted
5 people found this reply helpful
·Was this reply helpful?
Sorry this didn't help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
Mine also freezes and turns off idk why tho. I hope its jus a software issue nd not me having to buy a new console
Report abuse
Thank you.
Reported content has been submitted
4 people found this reply helpful
·Was this reply helpful?
Sorry this didn't help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
Yeah I am getting the same issue right now too... I am trying to get a hold of Microsoft right now... Let me know if you hear anything...
Report abuse
Thank you.
Reported content has been submitted
Was this reply helpful?
Sorry this didn't help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
Yeah I got hold of microsoft 3 times and on the 3rd they said I had to either exchange it or send it in. But when u do get a hold of them they will tell u to hold the power button for 10secs then unplug your console completely wait 1 min then reconnect it
Report abuse
Thank you.
Reported content has been submitted
3 people found this reply helpful
·Was this reply helpful?
Sorry this didn't help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
Did the power cycle work? Mine is plugged into a surge protector. But it keeps turning off for no apparent reason. always when its idle.
Report abuse
Thank you.
Reported content has been submitted
Was this reply helpful?
Sorry this didn't help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
Hey BizarroSup3rman
Sorry for the late response to this. Are you still experiencing this? Has plugging it to the wall helped with the powering off issue? Is it just happening while in the home screen or while gaming/ watching vids?
Reach back with what you find so we can help troubleshoot more from there.
Report abuse
Thank you.
Reported content has been submitted
Was this reply helpful?
Sorry this didn't help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
I am having this problem, after two weeks of my console working perfectly it's suddenly started to power off randomly. Here is what happens:
I will turn the Xbox on as usual
Have use for varying times no more than 30 minutes
Console will shut down as if I have asked it to but not
I can boot the console up again no problem, there are no error messages, no strange noises, nothing. This is what I have tried:
Hold the power button for 10 seconds until console powers off, unplug the console for about a minute or two, plugged it back in. The Xbox will continue to power off randomly
I have the console plugged into an extension. I was sharing the power between my TV, Xbox 360, Blu ray player and speaker system, I thought maybe it was a power problem, I unplugged the Xbox 360 and blu ray player, still, the Xbox One will power of randomly
The console is not overheating due to feeling the machine and there being no error message.
This is very frustrating as I love this console and have had perfect use out of it for two weeks now. If there is anything you can suggest that I've not tried, I would be very grateful, I just need to know if I have to send it away or not, thank you.
Report abuse
Thank you.
Reported content has been submitted
2 people found this reply helpful
·Was this reply helpful?
Sorry this didn't help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
Oh, sorry, this will happen at any time, I have not experience it happen during a game but I have had it happen when on the dashboard, in the store and whilst using the Blu ray app (watching a DVD) thank you again.
Report abuse
Thank you.
Reported content has been submitted
3 people found this reply helpful
·Was this reply helpful?
Sorry this didn't help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
EDIT: sorry, again, I have had perfect use for one week not two weeks, obviously, thank you.
Report abuse
Thank you.
Reported content has been submitted
Was this reply helpful?
Sorry this didn't help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
Report abuse
Thank you.
Reported content has been submitted
Was this reply helpful?
Sorry this didn't help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this reply?
Thanks for your feedback.
Question Info
Last updated January 5, 2022 Views 11,356 Applies to: