What Country/State/Province do you live in? US
Modem brand & model number: not sure the difference between router and modem :) have airport express and fios
Router brand & model number:
Network Connection Type: Wireless/Wired Wireless
If Wireless, what type of encryption are you using? WPA2 personal
Things you have tried: making an open MAC port
Is UPnP Enabled? Yes/no/Unknown unknown
Is NAT Type Open? no
Any Error Codes you encounter:
What type of internet do you have? Cable/DSL/T1/3G? No idea...
Who is your ISP(Internet Service Provider)? Verizon?
When you run "Test Xbox LIVE connection" what is the exact message shown on screen? Closed NAT- some functions of XBL may not work, you may not be able to chat or play with other players with closed NAT.