I simply want my account back.

Oh and let me add that I am still able to use my account offline. My Xbox Live access is what is on lockdown, not my ability to sign in with my profile.

I feel your pain. all anyone is going to tell you in the forums is to "call xbox customer support". there seems to be a widespread amount of hackings. a big company like microsoft will do whatever they can to avoid blame.

it says I played fifa 11 and madden 12. I dont own either of those! I just want my account and $$ back.

I understand. I really just wanted to vent and warn anyone that has a unauthorized access on their account to consider the downtime versus the loss of MS points.

At this point my $35 dollars worth of points that were spent isn't worth the hassle this whole ordeal has been. Xbox is VERY unprofessional when it comes to cases like these. I say this mainly due to the fact that NO ONE can help in these situations. I would be willing to bet I could contact the freaking owner of Walmart if I had to but here at Xbox you can't get a straight and HONEST answer about anything.

First it's 21 business days, now it's 22. I bet when I call tomorrow it'll be 30 and when I call then it'll be 45, ect....

I don't own Fifa 11 either and never have played it but someone bought a bunch of jumbo gold pack crap with my points and then deleted the game off my history. I've been a member for a long time and have spent a LOT of money on Xbox games, points,ect... to be treated this way is really crappy. If I was told by 20 agents that on the 21st business day that I would get an email to recover my account and get my live access back then I expect that to be the case.

I don't even care about the point loss at this point. I just want to play Dead Island TODAY with my friends on MY ACCOUNT. It's really that simple.

I have been a loyal customer since 2005.

someone bought 17 gold jumbo crap. and 11 Halo 3 Legendary Packs! I didn't even know you could buy multiple map packs of the same one if you already owned it! now I have to wait over a month for it to be resolved.

xbox may have the fastest responding customer service on twitter, but it is just a facade.

Don't believe the hype. They told me 21 business days, which is technically 30+ days considering weekends and holidays like Labor Day this past Monday. No they are saying 22 business days and to call back tomorrow. I am afraid that when I call in tomorrow they are going to say 23 and keep giving me the run around.

well good luck, it seems you are on the tail end of it at least. I just filed the claim this weekend.. had to transfer from my savings just to keep my account from over drafting thanks to this hacker.

I really hate to hear that. I hope you have an easier time than I have so far. While I might be on the tail end I also don't appreciate the way they are bullcrapping me with the time frames.