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How to obtain Windows 7 replacement media

Technical Level : Basic

Summary

With the Digital River links no longer functional, which you used to download an .ISO file used for creating an installation DVD or USB Flash drive to re-install Windows 7 you are now left with two options.


Details

Revised: 03/02/15, 03/03/15, 09/18/16 and 01/16/17

1) Enter your “Retail” 25 character Windows 7 product key using the link listed here to obtain a .ISO file.

Microsoft's Software Download web page:

https://www.microsoft.com/en-us/software-download/home

Please note that OEM product keys for versions of Windows that came “pre-installed” and supplied by the computer manufacture may not work using the link listed above. Also not all "Retail" keys may fetch/list the proper language for the product key you entered (Only 2 of 3 key I entered returned the proper "English" language option).

If you experience this issue then try the following alternative:

Microsoft Windows and Office ISO Download Tool - HeiDoc.net

2) Burning a Windows 7 ISO File on a DVD:

https://support.microsoft.com/en-us/kb/977640 (Link no longer valid !

Use your .ISO file to create a bootable Windows installation DVD:

http://www.imgburn.com/index.php?act=download

In addition to supporting the creation of CDs/DVDs from .ISO files,

it supports a wide range of other image file formats, and it's free.

(BIN, CUE, DI, DVD, GI, IMG, MDS, NRG, PDI and ISO)

User Guide: Burning ISO Images with ImgBurn article:

http://neosmart.net/wiki/burning-iso-images-with-imgburn/

Rufus: Create bootable USB drives the easy way

https://rufus.akeo.ie/

3) If you purchased your software from a system builder who is no longer in business:

Media Replacement for End Users of System Builders

This website is to be used by End Users to acquire replacement media in the event that Microsoft software CD(s) originally purchased through a System Builder is defective, damaged on receipt or during installation, or misplaced. Additionally, an End User should only place orders through this website when they are not able to obtain replacement through the System Builder from whom they originally purchased the software.

Microsoft will replace one version of originally purchased software with one genuine OEM version of the same software.

There will be a charge of VAT for each product purchased.

If you purchased your software from a system builder who is no longer in business, click the link for your region in the following list:

Europe, Middle East, and Africa

https://om.one.microsoft.com/opa/start.om?StoreID=30B288C0-52A6-4AA4-A2BC-2B60DDA37DB1&NewTrans=1

United States and Canada

https://om.one.microsoft.com/opa/start.om?StoreID=B19F4CE9-DFCB-44E4-9ABE-1C9DFBAD47D0&NewTrans=1

Latin America or South America

https://om.one.microsoft.com/opa/start.om?StoreID=733F8F42-707E-4045-9243-A5E655A6041B&NewTrans=1

Asia-Pacific

https://om.one.microsoft.com/opa/start.om?StoreID=3D264FB4-A497-4C00-8180-2BB3C548B55B&NewTrans=1 

4) Contact the computer manufacture to obtain replacement media.

Have your make, model number, serial number / service tag number ready when asked to provide the necessary information to obtain the correct media.

Note: there may be a small fee to cover the media cost or shipping charges.

List of support web site by manufacture:

Acer:

Acer support: http://www.acer.com/worldwide/support/

Acer Recovery Media: http://store.acer.com/store/aceramer/en_US/eRecovery

Advent:

Support: http://www.adventcomputers.co.uk/product-support/support-services

Alienware:

Support: http://support.alienware.com/Support_Pages/contact_support.aspx
(US, UK and International)

Asus:

ASUS Support: http://support.asus.com/contactus.aspx?SLanguage=en

Dell:

Dell Support: http://www.dell.com/support/home/us/en/19?c=&l=&s=

or: Dell International Support Services:
http://www.dell.com/support/contents/us/en/19/category/Contact-Information/International-Support-Services

Emachines:

Support: http://www.emachines.com/ec/en/US/content/support

Fujitsu:

Support: http://www.fujitsu.com/global/support/

Gateway:

Support: http://www.gateway.com/worldwide/support/

HP:

Support: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

Lenovo:

Support: http://support.lenovo.com/en/supportphonelist

LG:

Support: http://www.lg.com/

Packard Bell:

Support: http://www.packardbell.com/index.html

Samsung:

Support: http://www.samsung.com/

Sony:

Support: http://www.sony.net/SonyInfo/Support/

Toshiba:

Support: http://www.toshiba.co.jp/worldwide/

4) If you have a friend with a "Retail" version (Full or Upgrade media) of the installation DVD (must be the same as your key was for: Home Premium, Pro or Ultimate) it will work with your "Retail" or "OEM" product key.

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Tried to obtain an ISO for Win 7 Ultimate 64-bit, however receiving the following message when I type my retail product key:

"We encountered a problem with the validation request. Please assure your product key is for a product supported by this site and was entered correctly, then try your request again."

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APF,

Is the product key for a "Retail" version of Windows 7 Ultimate 64-bit ?

Never be afraid to ask. This forum has some of the best people in the world available to help.

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Yes it is

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Carefully check the product key: 


Do not confused the letter B with the number 8, the letter Q with the letter O.
the Letter G and number 6.


A, E, I, O and U are not used.

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I've typed the key correctly a dozen times and even tried pasting it directly from Magic Jelly Bean Key Finder. 

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Well I have a Windows 7 Ultimate product key, I'll try entering it.

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I think it broke, I entered my product key and received a message about not being the correct language. Try several times with no success, sorry. 

Microsoft needs to fix this and quickly.

They should do away with the product key check and just let a user do a direct download like it use to be on Digital River.

Never be afraid to ask. This forum has some of the best people in the world available to help.

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Amen...Microsoft probably thinks they won't make any money by doing this. They should realize that not everyone is trying to rip them off.

These kind of antics just make it tougher for most of us to try to keep up with the latest  computer developments, which have become mind boggling, at least for me.

Anyway, I surely hope that Microsoft will listen to you....thanks,

Sanfordsez

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I tried to use 
http://www.microsoft.com/en-us/software-recovery URL, but I got
502 - Web server received an invalid response while acting as a gateway or proxy server.

Error.
Same using IE11 and Chrome.

Thanks

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Could be they are trying to fix it so it works as advertised, lets hope so,

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Last updated March 4, 2024 Views 51,716 Applies to: