Hi Snailium,
Thanks for posting in Microsoft Communities. From the problem description I understand that windows explorer keeps crashing
after KB2770917 update. Provide the following information:
·
Do you get any error message?
·
Is the issue confined to this update?
I would suggest you to perform a system restore and try installing the update by placing the computer in a clean boot state
and check.
System restore for Windows 8:
a)
Press the ‘Windows + W’ key on the keyboard.
b)
Type
system restore in the search box and then press
enter.
c)
Click
system restore and follow instructions.
Clean boot for Windows 8:
Follow the steps to perform Clean Boot:
Step 1:
a. Press the
‘Windows + R’ key on the keyboard.
b. In the
‘Run’ windows type ’MSCONFIG’ and click ‘Ok’.
c. Click the
‘Boot’ tab and uncheck ‘Safe Boot’ option.
d. On the
‘General’ tab, click to select the option ‘Selective startup’, and then click to clear the option
Load startup items check box.
e. On the
‘Services’ tab, click to select the ‘Hide all Microsoft services’ check box, and then click
‘Disable all’.
f. On the
‘StartUp’ tab, click ‘Open Task Manager’. In the Task Manager window
under startup tab, right click on each startup item which are enabled and select ‘Disable’.
g. Click
‘OK’, and then click Restart.
Step 2: Enable half
of the services.
a.
Follow steps 1a and 1b to start the System Configuration utility.
b. Click the Services tab, and then click to select the
Hide all Microsoft services check box.
c. Click to select half of the check boxes in the Service list.
d. Click OK, and then click Restart.
Step 3: Determine whether
the problem returns.
If the problem still occurs, repeat step 1 and step 2. In step 2, click to clear half of the check boxes that you originally selected in the
Service list.
If the problem does not occur, repeat step 1 and step 2. In step 2, select only half of the remaining check boxes that are cleared in the
Service list. Repeat these steps until you have selected all the check boxes.
If only one service is selected in the Service list, and you still experience the problem, the selected service causes the problem. Go to step 6. If no service causes this problem, go to step 4.
Step 4: Enable half
of the Startup items.
If no startup item causes this problem, a Microsoft service most likely causes the problem. To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting the
Hide all Microsoft services check box in either step.
Step 5: Determine whether
the problem returns.
If the problem still occurs, repeat step 1 and step 4. In step 4, click to clear half of the check boxes that you originally selected in the Startup
Item list.
If the problem does not occur, repeat step 1 and step 4. In step 4, select only half of the remaining check boxes that are cleared in the Startup Item list. Repeat these steps
until you have selected all the check boxes.
If only one startup item is selected in the Startup Item list, and you still experience the problem, the startup item that is selected in the list is the service that is causing
the problem. Go to step 6.
If no startup item causes this problem, a Microsoft service most likely causes the problem. To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting the
Hide all Microsoft services check box in either step.
Step 6: Resolve the
problem.
Once you determine that the startup item or the service that is causing the problem, contact the program manufacturer to determine whether the problem can be resolved.
Or, run the System Configuration utility, and then click to clear the check box for the problem item.
Step 7:
Note: After you have finished troubleshooting, follow these steps
to boot to normal startup.
a. Press the
‘Windows + R’ key on the keyboard.
b. In the
‘Run’ windows type ’MSCONFIG’ and click ‘Ok’.
c. On the
‘General’ tab, click the ‘Normal Startup’ option, and then click
‘OK.’
d. When you are prompted to restart the computer, click
‘Restart.
Hope this helps.
Thanks.
