Windows Update not working

Leroy

Please provide a copy of your System Information file. Type System Information in the Search Box above the start Button and press the ENTER key (alternative is Select Start, All Programs, Accessories, System Tools, System Information). Select File, Export and give the file a name noting where it is located. Do not place the cursor within the body of the report before exporting the file. The system creates a new System Information file each time system information is accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy. Please upload the file to your OneDrive, share with everyone and post a link here. Reports in normal mode preferred. Please say if the report has been obtained in safe mode.

Please upload and share with everyone fresh copies of your System log and your Application log (two files) from your Event Viewer to your OneDrive and post a link here. You can remove any earlier copies of the logs from your OneDrive.

To access the System log select Start, Control Panel, Administrative Tools, Event Viewer, from the list in the left side of the window expand Windows Logs and select System. Place the cursor on System, select Action from the Menu and Save All Events as (the default evtx file type) and give the file a name. Do the same for the Applications log. Do not provide filtered files. Do not place the cursor in the list of reports before selecting Action from the menu. Do not clear logs whilst you have a continuing problem.

For help with OneDrive see paragraph 9.3:
http://www.gerryscomputertips.co.uk/MicrosoftCommunity1.htm

General notes on Event Viewer
http://www.gerryscomputertips.co.uk/syserrors5.htm

Notes on using Windows Update:
http://www.gerryscomputertips.co.uk/WinUpdate1.htm

Same error I get when trying to update Microsoft Security Essentials for the past week.  Thought it might be a problem with the program so I uninstalled it and downloaded a new copy.   SAME THING, SAME ERROR CODE.

And to Gerry Cornell,

NO I'm not going to copy some files and upload them to OneDrive.  WHY?  Because I'm 67 years old and have NO idea what you're talking about!

Trever,  I'm with you.  Except I'm 71 and also have no idea what all that is.   Never heard of a One Drive.  I thought it would be something simple like running a fix tool although all

the ones I have ran so far did no good.

Hi Gerry,

Have you see the last reports you asked me about this problem ? 

http://answers.microsoft.com/en-us/windows/forum/windows_7-update/windows-update-is-running-a-long-time-without/1654248d-073b-4d40-8fa9-cabead1083c8?page=1

Thank you for your help so far.