Hi,
I'm facing issues when playing games and this seems to only happen when the gaming environment gets intensive. Computer just crashed and shutdown, and I had to restart my computer. Here is the error message:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 16393
Additional information about the problem:
BCCode: 124
BCP1: 00000000
BCP2: 861DB8FC
BCP3: 00000000
BCP4: 00000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\052211-20280-01.dmp
C:\Users\Ryan\AppData\Local\Temp\WER-49545-0.sysdata.xml
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Hi,
The reason you needed to remove those programs was because they can aggravate the
issue and make it harder to determine the cause.
Start at the top of the troubleshooter I originally posted and work down skipping nothing
all the way through all of the troubleshooters. Its a process of elimination.
If those do not help you can try re-installing Windows. If that does not help then the odds
are it is hardware and you need technical help.
Remember as noted this is usually a Fatal Hardware error and you are mainly trying to
use software which will not help if indeed it is hardware - yes sometimes the issue can
be software so eliminating those possibilities is all you can do.
Hope this helps.
Rob Brown - past Microsoft MVP - Windows Insider MVP 2016 - 2021The reason you needed to remove those programs was because they can aggravate the
issue and make it harder to determine the cause.
Start at the top of the troubleshooter I originally posted and work down skipping nothing
all the way through all of the troubleshooters. Its a process of elimination.
If those do not help you can try re-installing Windows. If that does not help then the odds
are it is hardware and you need technical help.
Remember as noted this is usually a Fatal Hardware error and you are mainly trying to
use software which will not help if indeed it is hardware - yes sometimes the issue can
be software so eliminating those possibilities is all you can do.
Hope this helps.
Microsoft MVP Windows and Devices for IT 2009 - 2020
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