Ms solitaire collection error code 121003

Hi Jan,

An Xbox Live error may occur if your computer is unable to connect properly to the Xbox Live Servers. It is also possible that the Xbox App is corrupted or there is an issue with your Xbox Live Profile. To properly isolate your concern, please provide us the following information:

• What troubleshooting steps have you tried so far to resolve the issue?
• Are you still able to play other Microsoft games online?
• Have you tried to sign out and sign in to your account on the Xbox App?
• Did you make any changes to your computer or your network settings prior to the issue?

In the meantime, you may check and follow the solutions provided on this link to resolve issues with Microsoft Solitaire Collection.

Hi Jan,

An Xbox Live error may occur if your computer is unable to connect properly to the Xbox Live Servers. It is also possible that the Xbox App is corrupted or there is an issue with your Xbox Live Profile. To properly isolate your concern, please provide us the following information:

• What troubleshooting steps have you tried so far to resolve the issue?
• Are you still able to play other Microsoft games online?
• Have you tried to sign out and sign in to your account on the Xbox App?
• Did you make any changes to your computer or your network settings prior to the issue?

In the meantime, you may check and follow the solutions provided on this link to resolve issues with Microsoft Solitaire Collection.

Lorain. I've been experiencing the same problem on the FRESH INSTALLED win10! So what corruption except in heads of developers do you talk?

I get this same error, but only when connected to Wi-Fi. I turn Wi-Fi off and it works.

Coincidentally, the same thing happens with my Office365 account (Microsoft Exchange ActiveSync). My contacts don't update and I have to delete and re-add my Office365 account but it will only connect to the server and add the account if Wi-Fi is off.

I get this same error, but only when connected to Wi-Fi. I turn Wi-Fi off and it works.

Coincidentally, the same thing happens with my Office365 account (Microsoft Exchange ActiveSync). My contacts don't update and I have to delete and re-add my Office365 account but it will only connect to the server and add the account if Wi-Fi is off.

Hi Joe,

I solved my problem for 50 % by disabling my Exchange Active Sync account for mail, contacts and calendar and uses only my normal Microsoft account instead .

I can log into my XBox live (I just did to check)

I'm getting the feeling you're cloud lost my data. Right?

Here's a screen shot the wording here sort of gives the impression my data is gone:

My problem also.  121003 error. Can not find any help. Xbox says it's not their problem and Windows says it's not theirs.

Rob. In fact, after upgrade to build 17133 the problem has disappeared and I don't see it anymore. So obviously it's MS problem: I recall that happened on early days (from time to time) with first Insider Previews of Win10 

121003. I knew what it meant when I first saw it and why MS will NEVER tell you the truth about it. It means they've lost your data. If fact it momentarily connected yesterday. My daily challenges for the whole month were gone. Period. Zip. And it wouldn't load the events at all. How could it be MY system when it's reading and sending and doing 100% with everything else? Including another XBox live game. I can access my XBox Live account just fine.  I uninstalled, reinstalled, same 121003 code. My data got eaten and their cloud or the game has a glitch. So having the ethics of most modern business they blame it on YOU.

NOT OUR FAULT. NOPE. So they are jerking US around rather than fixing THEIR problems.