Hi,
We understand your concern and we will provide the assistance required to help resolve the issue.
Before we proceed, I would like you to provide the information stated below:
- Are you accessing the startup menu via Windows Settings or by inserting the Media Creation Tool?
- Have you tried selecting other options in the Startup Menu?
For now, I suggest that you try logging into Safe Mode from the option given below and check.
- Tab on Windows button +R to open
Run Command.
- A dialog box will open type msconfig
- Locate and select the Boot tab and select Safe with Minimal
as option.
- Restart Computer
To return to normal mode, follow the above steps and uncheck Safe, reboot the computer.
Your reply is very important to ensure a proper resolution. Please get back to us with the above information to assist you accordingly.
