Access Denied. Contact your Administrator

Okay so here's the deal:

My boss just bought brand new computers for our office which all have windows 7. Now all are files are located on a servers which runs on windows XP. If we go directly into the server through our computers we have no problem accessing the file, but if we try to open say a word document through MS word, we sometimes get the "Access Denied. Contact you Administrator" message. Now I have no problem going through the server each time, but my boss prefers to open up his word documents through word. I tried going onto the server and changing the folder options so that everything is shared but it didn't work. Is there any way I can fix this problem?

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Answer

Shekhar S

Hi,

Is this computer on a domain network or simple home network?

Let us perform the two listed methods below and check.

Method 1.

It's a possibility that anti-virus is causing a conflict to open these files. The same was also discussed in the thread below.

You may follow the steps suggested by Joson ZhouMSFT, Moderator Wednesday, on March 19, 2008 at 9:41 AM
http://social.technet.microsoft.com/Forums/en-US/itprovistanetworking/thread/52d4976f-3297-4a7f-a2ad-a6b04fdb4910

Method 2.

If it is on a simple home network you may try clean boot troubleshooting to find the conflicting program in opening these word files.

You are required to perform a clean boot to find the program that is causing this and then disable or remove it.
Here is the procedure to do it:
Clean Boot Troubleshooting:
1. Click Start, type msconfig in the Start Search box, and then press ENTER.
     User Account Control permission.
     If you are prompted for an administrator password or for a confirmation, type the
     password, Or click Continue.
2. On the General tab, click Selective Startup.
3. Under Selective Startup, click to clear the Load Startup items check box.
4. Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.
5. Click OK.
6. When you are prompted, click Restart.
7. After the computer starts, check whether the problem is resolved.

If the issue is resolved check which third party is causing the problem, referring the link given below:
http://support.microsoft.com/kb/929135

8. Also you need to uninstall and reinstall the problem software on your computer.

Reset the computer to start as usual

9. After you have finished troubleshooting, follow these steps to reset the computer to start as usual:
Click Start, type msconfig.exe in the Start Search box, and then press ENTER.
10. If you are prompted for an administrator password or for confirmation, type your password, or click Continue. On the General tab, click the Normal Startup option, and then click OK.
11. When you are prompted to restart the computer, click Restart.

Hope this helps.

Thanks and Regards:
Shekhar S - Microsoft Support.

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