Hi ,
I have a problem with outlook 2010, outlook hang five times per day.
with the message not reponding.
I have these errors messages in the event log:
Log Name: Application
Source: Windows Error Reporting
Date: 12/9/2010 1:31:04 PM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: dan1.enterp.com
Description:
Fault bucket , type 0
Event Name: AppHangB1
Response: Not available
Cab Id: 0
Problem signature:
P1: OUTLOOK.EXE
P2: 14.0.4760.1000
P3: 4ba8fefd
P4: 018d
P5: 0
P6:
P7:
P8:
P9:
P10:
Attached files:
C:\Users\dan\AppData\Local\Temp\CVRC513.tmp.cvr
C:\Users\dan\AppData\Local\Temp\WERE427.tmp.appcompat.txt
C:\Users\dan\AppData\Local\Temp\WEREA7F.tmp.WERInternalMetadata.xml
C:\Users\dan\AppData\Local\Temp\WERF539.tmp.xml
C:\Users\dan\AppData\Local\Temp\WERF588.tmp.hdmp
C:\Users\dan\AppData\Local\Temp\WER439.tmp.mdmp
These files may be available here:
C:\Users\dan\AppData\Local\Microsoft\Windows\WER\ReportQueue\AppHang_OUTLOOK.EXE_1d7918971ced5dde34465ba9a841111f509daefe_cab_0ff506c4
Analysis symbol:
Rechecking for solution: 0
Report Id: 6e15e2c4-03c2-11e0-9097-00e0299235c8
Report Status: 36
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-12-09T18:31:04.000000000Z" />
<EventRecordID>4110</EventRecordID>
<Channel>Application</Channel>
<Computer>dan1.enterp.com</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Data>0</Data>
<Data>AppHangB1</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>OUTLOOK.EXE</Data>
<Data>14.0.4760.1000</Data>
<Data>4ba8fefd</Data>
<Data>018d</Data>
<Data>0</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
C:\Users\dan\AppData\Local\Temp\CVRC513.tmp.cvr
C:\Users\dan\AppData\Local\Temp\WERE427.tmp.appcompat.txt
C:\Users\dan\AppData\Local\Temp\WEREA7F.tmp.WERInternalMetadata.xml
C:\Users\dan\AppData\Local\Temp\WERF539.tmp.xml
C:\Users\dan\AppData\Local\Temp\WERF588.tmp.hdmp
C:\Users\dan\AppData\Local\Temp\WER439.tmp.mdmp</Data>
<Data>C:\Users\jwise\AppData\Local\Microsoft\Windows\WER\ReportQueue\AppHang_OUTLOOK.EXE_1d7918971ced5dde34465ba9a841111f509daefe_cab_0ff506c4</Data>
<Data>
</Data>
<Data>0</Data>
<Data>6e15e2c4-03c2-11e0-9097-00e0299235c8</Data>
<Data>36</Data>
</EventData>
</Event>
and the second one error:
Log Name: Application
Source: Application Hang
Date: 12/9/2010 1:31:04 PM
Event ID: 1002
Task Category: (101)
Level: Error
Keywords: Classic
User: N/A
Computer: dan1.enterp.com
Description:
The description for Event ID 1002 from source Application Hang cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
OUTLOOK.EXE
14.0.4760.1000
d68
01cb97cdcce2518a
0
C:\Program Files\Microsoft Office\Office14\OUTLOOK.EXE
6e15e2c4-03c2-11e0-9097-00e0299235c8
The handle is invalid
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Hang" />
<EventID Qualifiers="0">1002</EventID>
<Level>2</Level>
<Task>101</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-12-09T18:31:04.000000000Z" />
<EventRecordID>4109</EventRecordID>
<Channel>Application</Channel>
<Computer>dan1.enterp.com</Computer>
<Security />
</System>
<EventData>
<Data>OUTLOOK.EXE</Data>
<Data>14.0.4760.1000</Data>
<Data>d68</Data>
<Data>01cb97cdcce2518a</Data>
<Data>0</Data>
<Data>C:\Program Files\Microsoft Office\Office14\OUTLOOK.EXE</Data>
<Data>6e15e2c4-03c2-11e0-9097-00e0299235c8</Data>
<Binary>55006E006B006E006F0077006E0000000000</Binary>
</EventData>
</Event>
Could you help me for that ?
Thanks Guys